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https://www.kayako.com/blog/saas-support-model/
Jul 27, 2017 · Use the right support metrics to lift your company’s SaaS model. So now that you’ve heard some of the metrics that we love, what do you use in your support team? The best part about metrics and data is the story you can use it to tell.Reviews: 1
https://blogs.deloitte.co.uk/hr_spotlight/2015/11/the-saas-support-model-the-shift-from-your-traditional-support-approach.html
In the adoption of a SaaS based HR application, companies have also taken the opportunity to review their service model and offering, giving them the chance to rethink their approach to systems hosted and maintained externally, as well as considering the best ways to support their customers – the employees.
https://www.cmswire.com/cms/customer-experience/saas-support-best-practices-the-transparent-model-026962.php
Oct 27, 2014 · SaaS Support Best Practices: The Transparent Model . By ... into the current state of the SaaS application and promotes trust between the vendor and customers. ... saas, saas customer support ...
https://en.wikipedia.org/wiki/Software_as_a_service
Software as a service (SaaS / s æ s /) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted.It is sometimes referred to as "on-demand software", and was formerly referred to as "software plus services" by Microsoft.. SaaS applications are also known as Web-based software, on-demand software and hosted software.
https://www.oracle.com/support/saas-services/
The Oracle SaaS Support Services team continuously monitors your service requests to identify key knowledge gaps, configuration concerns, and key threshold boundaries that might indicate a concern early on or possibly impact the stability of deployment.
https://www.salesforce.com/saas/
SaaS facilitates remote application hosting and delivery, making this the key advantage of SaaS: painless application access. Customers who use software as a service have no hardware or software to install, maintain, or upgrade. Access to these applications is easy because you just need an internet connection. Additional benefits of SaaS include:
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