Saas Customer Support Solution

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Support as a Service for SaaS - Influx

    https://influx.com/solutions/saas-customer-support
    Email and chat support for SaaS companies. Support as a Service includes all management, training and QA. We respond to your customers and troubleshoot issues 24/7. We can provide either frontline support or plug into your existing support system to help with off-hours support. For exact response times, get in touch with us.

SaaS Customer Support Best Practices Zendesk

    https://www.zendesk.com/support/features/saas-customer-support-best-practices/
    SaaS customer support best practices SaaS customer support delivers on-demand solutions. A messy and cluttered workshop is of help to no one. Trying to find the right tool for your project can be frustrating particularly when all the needed tools are scattered about your workspace.

What Customer Support Model Should SaaS Companies Use?.

    https://www.kayako.com/blog/saas-support-model/
    Jul 27, 2017 · CSAT. NPS. TTFR – So many acronyms, so little time! As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would be one of them, huh? But this is your life as a manager developing a SaaS customer support model that scales. And there’s so many metrics you can track! It can leave you feeling ...Reviews: 1

SaaS Support Best Practices: The Transparent Model

    https://www.cmswire.com/cms/customer-experience/saas-support-best-practices-the-transparent-model-026962.php
    Oct 27, 2014 · SaaS Support Best Practices: The Transparent Model . ... rely on the SaaS solution around the clock, customer support must be available 24x7. ... , saas, saas customer support…



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