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https://www.proprofs.com/c/customer-support/saas-customer-service/
Sep 13, 2019 · The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support.. On the other hand, in the same research, we can see that the average American tells 15 people when they’ve had a poor SaaS customer support experience.
https://www.kayako.com/blog/saas-support-model/
Jul 27, 2017 · CSAT. NPS. TTFR – So many acronyms, so little time! As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would be one of them, huh? But this is your life as a manager developing a SaaS customer support model that scales. And there’s so many metrics you can track! It can leave you feeling ...Reviews: 1
https://www.scopedesk.com/
This transformed our customer support from using email and a broken ticket system to using a robust solution that keep our clients informed and in control of their support tickets.” ... Help Desk Software as-a-Service with support ticket management for customer service and support ...
https://blog.hubspot.com/service/saas-customer-support
Customer support is not about placating your angry customers. That mindset is dead. Customer support is about championing your customers and learning that they are the lifeblood of your business. Exceptional customer service is the least they deserve. To learn more, read about principles of achieving SaaS product virality next.
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