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https://www.cmswire.com/cms/customer-experience/saas-support-best-practices-the-transparent-model-026962.php
Oct 27, 2014 · When a company hands over control of its mission-critical software environment to a SaaS provider, the SaaS customer support organization essentially functions as an extension of …
https://www.kayako.com/blog/saas-support-model/
Jul 27, 2017 · But this is your life as a manager developing a SaaS customer support model that scales. And there’s so many metrics you can track! It can leave you feeling overwhelmed with a lot of decisions to make about data.Reviews: 1
http://thehotlinemagazine.com/2011/06/06/definition-the-saas-support-model/
Jun 06, 2011 · What is the SaaS Support Model? is a question that brings visitors from around the world to The HotLine Magazine every day. There are several variations seen in the search strings: A complete answer to the question must address several vital issues. What is the purpose (Strategy) of the support, and what services are to be offered?
https://www.oracle.com/support/saas-services/
Oracle's SaaS Support Services provide you with the tools you need for a successful cloud partnership. We've added a live chat channel, specialized implementation support teams, a more comprehensive service request dashboard, and proactive service request monitoring—all focused on …
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