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https://www.kayako.com/blog/saas-support-model/
Jul 27, 2017 · Use the right support metrics to lift your company’s SaaS model. So now that you’ve heard some of the metrics that we love, what do you use in your support team? The best part about metrics and data is the story you can use it to tell.Reviews: 1
https://www.cmswire.com/cms/customer-experience/saas-support-best-practices-the-transparent-model-026962.php
Oct 27, 2014 · When a company hands over control of its mission-critical software environment to a SaaS provider, the SaaS customer support organization essentially functions as an extension of the customer’s
https://www.ibm.com/cloud/learn/iaas-paas-saas
Software as a service (SaaS) is a cloud computing offering that provides users with access to a vendor’s cloud-based software.Users do not install applications on their local devices. Instead, the applications reside on a remote cloud network accessed through the web or an API.
https://www.process.st/customer-support-process/
Jan 12, 2016 · While your blog is the external face and voice of your company, your support team is the internal one. According to Jason Lemkin of SaaStr, SaaS companies — especially startups — should be using their company's product, even if the teams don't strictly 'need' to. In Jason's article, he recounts how PayPal president David Marcus ranted 'use our app or quit' to his employees. While it could ...
https://www.oracle.com/support/saas-services/
Discover Oracle SaaS Support services, which include technical support, customer success planning, education, implementation resources and business technical expertise across Oracle's SaaS, platinum-level SaaS support and Advanced Services.
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