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https://success.salesforce.com/answers?id=90630000000hO66AAE
Nov 12, 2013 · what is support process and what is business process in salesforce? November 12, 2013 · Answer · Like; 0 · Follow; 3; Sharif Shaalan. A support process is the case status values assigned to a case record type. (chosen from the case status field values) A Business process is the stage values assigned to an opportunity record type. (chosen ...
https://trailhead.salesforce.com/en/content/learn/projects/create-a-process-for-managing-support-cases
Create a Process for Managing Support Cases. Streamline workflow and improve productivity with new processes, record types, and rules.
https://learningcurv.com/salesforce-support-process/
As we explained earlier, the basic standard Salesforce support plan comes with every Salesforce product and will be your first line of defense to resolve your platform issues. Under the standard support plan, once you have submitted a case (otherwise known as a support ticket) it takes Salesforce support 48 hours to respond — no matter the severity level —and resolve your platform roadblocks.
https://trailhead.salesforce.com/en/content/learn/projects/set-up-case-escalation-entitlements/create-support-processes-cases
Now create a product support process to support product-related cases. From Service Setup, enter Support Processes in the Quick Find box and select Support Processes.; Click New and complete the field details.. Existing Support Process: Leave as Master; Support Process Name: Product Support Process Description: Support process for product support cases Click Save.Location: Time Estimate
https://developer.salesforce.com/forums/?id=906F0000000AfiyIAC
Aug 19, 2014 · Support Process is only for the "Status" picklist, as you might know. The picklist values available in the status of a case record type determine a support process. It is only a business relevant feature as the status field is the most process-specific field on a case.
https://www.salesforce.com/services/success-plans/overview/
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