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https://www.salesforce.com/products/service-cloud/best-practices/support-ticket-systems/
Issues can also be mishandled when support staff go on vacation, get a promotion, or leave the company. Ticket management systems prevent support requests from falling through the cracks with built-in case management. Customer service reps can follow tickets through various stages: new, in progress, closed, and every stage in between.
https://success.salesforce.com/answers?id=90630000000h0GnAAI
Mar 04, 2013 · Click on help link beside your name, it takes you to a page, there click on contact support, and click on open a case. this way you can raise a salesforce ticket!
https://www.salesforce.com/ap/hub/service/find-the-best-help-desk-software/
Salesforce Desk.com takes customer support to the next level. As a completely cloud-based, online help desk ticketing system, Desk.com can be accessed on any authorised platform or device, and users can access the same, up-to-the-minute data, automatically synced in real time.
https://www.salesforce.org/how-to-log-a-technical-support-ticket-with-salesforce-com/
Aug 18, 2013 · The salesforce.com Standard Success plan includes access to salesforce.com technical support with a 2-business-day response time for support cases logged via the Help & Training portal. Every Salesforce.org customer has access to a Standard Success plan. To submit a technical support case, go to the Help and Training portal and click the “Contact Support” link located on the upper right ...
https://help.salesforce.com/articleView?id=workcom_contact_support.htm&type=5
salesforce help; salesforce training; salesforce support
https://www.salesforce.com/solutions/small-business-solutions/win-customers/what-is-help-desk/
A ticket — call it a help desk ticket, support ticket, incident ticket, or just plain ticket — is a record of a support request. In the context of a help desk system, though, they become the keys to unlocking efficiency and customer satisfaction. Tickets are issued and …
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