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https://www.mailman.columbia.edu/information-for/desktop-support/desktop-support-service-level-agreement-2015-2017
General OverviewThis is a Service Level Agreement (“SLA”) between Mailman Faculty and Staff and the Desktop Support arm of the Information Technology Department of Mailman (MSPH IT) to document:The Standard Desktop Support ServiceThe general levels of response, availability, and maintenance associated with this serviceThe responsibilities of MSPH Desktop Support as a …
https://doit.creighton.edu/services-provided-doit/service-level-agreements/standard-desktop-support-sla
This is a Service Level Agreement (SLA) between the campus community and the Division of Information Technology to document: The Standard Desktop Support (SDS) Service; The general levels of response, availability, and maintenance associated with this service. The responsibilities of DoIT as a provider of this service
https://it.emory.edu/catalog/_documents/Desktop%20Support%20SLA%202011.pdf
Service Level Agreement Staff Desktop Support! 5"Page" Attachment’A’–’ServiceRequests’ *Note:’Response’times’are’normal’business’days’M6F ...
https://www2.humboldt.edu/its/sites/default/files/docs/Standard%20Desktop%20Support%20Service%20Level%20Agreement%202013-14.pdf
This Service Level Agreement specifically describes the Standard Desktop Support (SDS) services provided by ITS. The full range of services provided by ITS is documented at . ITS Services and Solutions. 2.1 Scope . This Service Level Agreement applies to all computing equipment (computers, monitors, printers,
http://css.iq.harvard.edu/files/user-services/files/sla_desktop_support_v2.pdf
SLA Desktop Support.doc 1 Service Level Agreement Desktop Support Institute for Quantitative Social Science (IQSS) and Harvard‐MIT Data Center (HMDC) 15 October 2009 1. Overview This service level agreement defines the baseline services offered by IQSS/HMDC for Desktop Support, including eligibility for, and quality and limitations of, the ...
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk. ... Sample Service Level Agreement (SLA) Service ...
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level Agreement …
http://www.uservices.umn.edu/sites/uservices.umn.edu/files/best_practice_service_level_agreements.doc
Sample U Services IT Service Level Agreements 8. University Services Infrastructure Support 9 What is the purpose of an IT Service Level Agreement? A Service Level Agreement (SLA) defines the relationship between an IT service provider and the business customer and/or external customer.
SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.
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