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http://www.ccsu.edu/it/itpolicies/pdf_documents/SLA_hardwaresupport_plcy.pdf
Service Level Agreement (SLA) Hardware Support Agreement Support Issue Hardware Repairs Including Computer Peripherals – CCSU Owned Equipment Sponsoring Office Information Technology (IT) / Client Support Sponsoring Office Contact(s) Lynn Bonesio-Peterson, Chief Information Officer 860 …
https://www.bmc.com/blogs/sla-template-examples/
Dec 24, 2019 · What is an SLA? A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service. The agreement varies between vendors, services, and industries. Before subscribing for an IT service, the SLA should be carefully evaluated and designed to realize maximum service value from …
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level Agreement …
https://www.dell.com/downloads/ca/dell/hardware_service_agreement-en.pdf
hardware service agreement by accepting the services and support described on your invoice, you agree to be bound by and accept the terms and conditions herein. these terms and conditions (the “agreement”) will supplement the terms and conditions of any applicable overriding signed purchase
http://www.petrynagroup.com/wp-content/uploads/2012/10/Sample-SLA-Managed-Hosting-Petryna-Advertising.pdf
Sample – Service Level Agreement Scope The Managed Services listed below are subject to service levels further defined within this agreement. Managed Hosting Services General Procedures Incident Management PETRYNA ADVERTISING’s will deliver efficient response and consistent processing of support requests per the structure defined below:
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
Sample service level agreement A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels…
http://www.uservices.umn.edu/sites/uservices.umn.edu/files/best_practice_service_level_agreements.doc
Sample U Services IT Service Level Agreements. Included in this section are sample Service Level Agreements for IT services. University Services Infrastructure Support. 1.0 - Service Level Agreement Overview. This is a Service Level Agreement (SLA) between University Services Information Technology (USIT) and Facilities Management (FM) Twin ...
https://www.techrepublic.com/resource-library/downloads/sample-service-level-agreement-for-application-support/
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer ...
https://simplicable.com/new/service-level-agreement
Dec 12, 2016 · A service level agreement, or SLA, is a common term for formal service commitments that are made to customers by service providers.The following are illustrative examples of commitments that are commonly included in service level agreements.
SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.
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