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https://wiki.scn.sap.com/wiki/display/SM/Support+team+determination+in+SAP+Solution+Manager+7.1
Sep 02, 2016 · This way was also used in SAP Solution Manager 7.0 and you can see the detailed customizing in SDN blog: Service Desk: Support team determination in Solution Manager 7.0. The system carries out automatically the determination if the support team field is not filled when the incident is created.
https://blogs.sap.com/2007/10/06/service-desk-support-team-determination/
Oct 06, 2007 · For the support team determination option in SAP Solution Manager 7.1 see wiki page Incident Management: Support team determination in Solution Manager 7.1. Support team determination via SAP component. This is an update to the SAP Marketplace Note 616946. Valid for Solution Manager 7.0, screens taken from a Solution Manager 7.0 stack 9. Step 1.
https://answers.sap.com/questions/11226352/support-team-determination-in-solution-manager.html
Sep 22, 2014 · Hello Experts I am currently configuring solution manager.There are some excellent articles available for this determination.I am having some queries regarding this. I have successfully configured the support team determination via BRF Plus . My ques
https://apps.support.sap.com/sap/support/knowledge/preview/en/2615221
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https://blogs.sap.com/2012/07/17/brf-plus-in-solution-manager-71-it-service-management-support-team-determination/
Jul 17, 2012 · Starting in Solution Manager 7.1 you need to start using BRF Plus for Support Team Determination within IT Service Management (formerly known as Incident Management). For example, you want FI support messages (based on SAP message component) to be automatically assigned to the FI team, you need set this up in BRF Plus.
https://apps.support.sap.com/sap/support/knowledge/preview/en/2464175
Support team determination using BRF+ with the SAP Component; Support team could not be determined AI_CRM_IM_MESSAGE 007; Determination rule CRM_DNO_1 (technical name AC13200137) or determination rule AGS_ICT (technical name AC35000139). Support Team and Processor dependency doesn't work in Fiori app "Resolve and Dispatch Incidents". Read more...
https://wiki.scn.sap.com/wiki/display/SM/Service+Desk+Team+Creation
Apr 14, 2012 · Support Structure Set up using Organizational Management Applies to: Applies to Solution Manager 7.0, Enhancement Pack 1. Summary. Using the Solution Manager Service Desk scenario, you can use the SAP standard organization management to set up the support team structure.
https://support.sap.com/en/alm/solution-manager/processes-72.html
Integration Model. SAP Solution Manager 7.2 is a modern and integrated platform to align business and IT on ONE business-process landscape, and to drive the 'business of IT' from a common understanding of business value, business models, operating models, and solutions powered by IT.
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