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https://blogs.sap.com/2016/05/12/6-metrics-and-success-factors-for-agile-in-sap/
May 12, 2016 · Deploying tools to automate SAP change, approval and deployment processes will help your Agile approach to succeed by eliminating manual activities, delays and errors. Ask yourself how you’ll be able to extract the metrics you need – such as the ones above – from those tools. Conclusion
http://www.kaartech.com/blog/2017/09/01/understanding-sap-license-metrics-support/
Sep 01, 2017 · SAP enterprise support – 22% of license value payable every year; SAP VAR delivered support (VDS) – 22% of license value payable every year; While SAP preferred care & SAP preferred success are optional to customers. SAP standard/enterprise / VDS is mandatory when buying On-Prem licenses. There are three levels in support offering, Level 1 ...
https://support.sap.com/en/index.html
The SAP Support Portal is SAP's award winning customer-facing website, which provides access to support tools, services and applications, as well as related documentation and community content.
https://support.sap.com/en/alm/solution-manager/expert-portal/sap-hana-monitoring.html
SAP HANA DB (NEW): This templates contains all metrics available for SAP HANA. It also contains metrics that can be potentially collected on database instance level. Do not apply this template and the SAP HANA template on database instance level (SAP …
https://help.sap.com/viewer/product/SAP_SUCCESSFACTORS_WORKFORCE_ANALYTICS/1902/en-US
SAP SuccessFactors Data Transformation employs a modular design to enable customers to focus on those areas of human capital metrics reporting that are most relevant to their organization. Each metrics pack focuses on a logical group of data items that support the generation of a related set of measures and reporting breakdowns.
https://www.sap.com/products/analytics-hub/support.html
SAP Preferred Care offers technology support on a personal level. With this plan, we work with you to improve in-house product knowledge, enhance issue resolution processes, and keep your systems running at peak performance (available for an additional fee).
https://upcommons.upc.edu/bitstream/handle/2117/97835/R01-49.pdf
Goals/Questions/Metrics Method and SAP Implementation Projects Jose M. Esteves, Joan A. Pastor ... management support in ERP implementations. Sustained management support ... metrics can be found in literature, some examples are ( Conte et al. 1986, Hunter 1990, Grady 1992, Fenton and Pfleeger 1997, Pfleeger et al. 1997): ...
https://answers.sap.com/questions/10731311/list-of-all-technical-monitoring-metrics.html
Dear Experts, Can we get list of all metrics available or provided by standard SAP Template anywhere by exporting into excel sheet? or any document from SAP providing this list? Please suggest. Thanks Jansi
https://blogs.sap.com/2015/07/17/key-performance-indicators-kpis-in-plant-maintenance/
Jul 17, 2015 · In SAP Plant Maintenance implementations, often there is a need of the client to suggest KPIs/Metrics which could help them to gauge the performance of their maintenance team/assets. Many of the times client is already having some metrics/KPIs to gauge the performance but those are loosely defined; in many other times there are no well-defined ...
https://www.kayako.com/blog/customer-support-metrics/
Mar 03, 2016 · Customer support productivity metrics. Use these metrics to see if any further training is needed to keep your customer support team from repeating the same problems over and over.. Download the free Ultimate Guide to Customer Service Metrics Cheat Sheet for how to measure customer support productivity metrics.. In this section:
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