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https://www.sap.com/support.html
Get more value from your new and existing SAP software with support services from SAP, including long-term plans, embedded teams, and remote support. Services and Support Plans Get support for your transformation journey every step of the way by working with a trusted adviser that knows SAP …
http://www.kaartech.com/blog/2017/10/02/understanding-sap-support/
Oct 02, 2017 · The SAP Standard Support service includes application maintenance i.e., continuous improvement and innovation (such as new software releases and support packages) – as well as baseline support services to enable continuous and effective operations of SAP solutions.
https://www.gartner.com/en/documents/527935/toolkit-presentation-sap-support-models
This Toolkit provides answers to questions CIOs are asking about internal support model structures, support services and governance for post-implementation SAP support. This Toolkit provides answers to questions CIOs are asking about internal support model structures, support services and governance for post-implementation SAP support. ...
https://it.toolbox.com/blogs/bobwhite/building-a-sap-support-model-081806
Today, let's close the loop on the topic of building an SAP Support Infrastructure. We explored Centers of Excellence in the last two articles. I consider COE's the main building block. There are additional considerations that need to be explored from a strategy perspective in building the SAP support model. Just to level-set. You have implemented...
https://www.accenture.com/t00010101t000000z__w__/jp-ja/_acnmedia/accenture/conversion-assets/dotcom/documents/global/pdf/technology_11/accenture-erp-production.pdf
support enablement methodology based on Accenture Delivery Methods for SAP. This approach ensured that the procedures, tools and people were ready to support users as soon as they logged onto the system for the first time. The third and final component was a comprehensive, scalable support structure. For day-to-day support, one group controls
https://searchsap.techtarget.com/feature/Understanding-the-new-world-of-SAP-support-services
SAP has three levels of support, all of which include elements of education: SAP Enterprise Support, the base level of SAP support, is designed to help your IT experts run your systems. It includes the SAP Enterprise Support Academy, which helps your IT staff develop skills and knowledge.
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