Sap Support Services Agreement

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SAP Agreements SAP Trust Center About SAP SE

    https://www.sap.com/about/trust-center/agreements.html
    The contract for cloud services from SAP consists of three main building blocks. The order form, data processing agreement, and general terms and conditions are generally the same for any cloud service on our price list, while the cloud service description, including Product Supplement, Support Policy and Service Level Agreement, is a product-specific collection of terms.

Cloud Services Documents SAP Trust Center

    https://www.sap.com/about/trust-center/agreements/cloud/cloud-services.html
    Search for the SAP cloud services agreement right for your business. Search for the SAP cloud services agreement right for your business. ... SAP Support Portal; Overview My Support Overview Knowledge Base Software Downloads Product Support SAP Cloud ALM SAP Solution Manager

SAP Cloud Platform Service Description Guide and Agreement

    https://www.sap.com/about/agreements/policies/cloud-platform.html
    The SAP Cloud Platform Service Description Guide provides detailed information about individual SAP Cloud Platform capabilities and corresponding support services. Please refer to the SAP Cloud Platform Service Description Guide and Agreement below for full details including Cloud Service descriptions, usage metrics, and more.

SAP On-premise Agreements Agreements

    https://www.sap.com/about/trust-center/agreements/on-premise.html
    In general, the order form for on-premise software consists of multiple elements. By selecting the agreement type below, you may find the agreement documents referenced in your order forms for software and service offerings from SAP concerning on-premise software.

SAP Cloud Services Agreements Agreements

    https://www.sap.com/mena/about/trust-center/agreements/cloud.html
    SAP delivers the cloud service to all customers in a uniform manner. Find out the product-specific terms, the support policy, and the operational availability of the cloud service.

What Is Maintaining SLA SAP Service Level Agreement

    https://www.erpgreat.com/general/what-is-maintaining-sla.htm
    SLA are Service Level Agreements to resolve the tickets by the market. SLA means Service Level agreement. It is the service agreement between a Company and a service provider. For example an IT Organization providing support of SAP / other software / hardware has a agreement.

SAP ENTERPRISE SUPPORT SCHEDULE (“Schedule”)

    https://www.sap.com/dmc/policies/sybase/pslt/SAP-Enterprise-Support-Schedule-PSLT.pdf
    This Schedule governs the provision of support services by SAP as further defined herein (“SAP Enterprise Support”) for all software licensed by Licensee under the Agreement (hereinafter collectively referred to as the “Enterprise Support Solutions”), excluding software to which special support agreements apply exclusively.

Data Processing Agreements About SAP

    https://www.sap.com/about/trust-center/agreements/on-premise/data-processing-agreements.html
    Services and Support; Overview Services and Support Plans Services and Support Plans; Overview Premium Engagements Support and Success Plans Innovation and Advisory Services ... Data Processing Agreements describe how SAP manages personal data from its customers. ...

SAP Support and Service

    https://www.sap.com/support.html
    Get more value from your new and existing SAP software with support services from SAP, including long-term plans, embedded teams, and remote support. Services and Support Plans Get support for your transformation journey every step of the way by working with a trusted adviser that knows SAP …



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