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http://www.ccsu.edu/it/itpolicies/pdf_documents/SLA_hardwaresupport_plcy.pdf
Service Level Agreement (SLA) Hardware Support Agreement Support Issue Hardware Repairs Including Computer Peripherals – CCSU Owned Equipment Sponsoring Office Information Technology (IT) / Client Support Sponsoring Office Contact(s) Lynn Bonesio-Peterson, Chief Information Officer 860 …
https://www.checkpoint.com/downloads/service_level_agreement/support-sla.pdf
“ Service Level Agreement (SLA) ” means the Customer Service Level Agreement (SLA) that identifies the features and defines the processes involved with the delivery by Check Point of various support functions to Customer, as presented by this document’s: (1) Direct Support Term …
https://www.nforce.com/policies/SLA.pdf
Service Level Agreement 1. Service Level Agreement 1.1. CUSTOMER is responsible for maintaining CUSTOMER equipment. 1.2. NE shall not charge CUSTOMER for SLA and/or Additional Support utilized to remedy any event or condition caused by NE gross negligence or willful misconduct. NE shall charge CUSTOMER for SLA and/or additional support utilized to remedy any event or condition …
https://www.fairwarning.com/support-service-level-agreements/
Support and Service Level Agreements. FairWarning Support Team. The FairWarning Support Team is headquartered in Clearwater, Florida, USA, in the US Eastern Time Zone (UTC/GMT -5 hours). The FairWarning support team is available via phone, email, or chat within the application. Our coverage hours are 7:00 AM to 6:00 PM EST.
https://www.mailman.columbia.edu/information-for/desktop-support/desktop-support-service-level-agreement-2015-2017
General Overview This is a Service Level Agreement (“SLA”) between Mailman Faculty and Staff and the Desktop Support arm of the Information Technology Department of Mailman (MSPH IT) to document: The Standard Desktop Support Service The general levels of response, availability, and maintenance associated with this service
https://www.dell.com/downloads/ca/dell/hardware_service_agreement-en.pdf
hardware service agreement by accepting the services and support described on your invoice, you agree to be bound by and accept the terms and conditions herein. these terms and conditions (the “agreement”) will supplement the terms and conditions of any applicable overriding signed purchase
https://www.userlike.com/en/blog/service-level-agreement-best-practices
Mar 28, 2017 · George T. Doran’s “SMART” model gives a handy overview of service level agreement best practices: The s pecific, m easurable, a chievable, r elevant, and the t ime-bound. Since many loopholes in SLAs are due to inconclusive wording, I’d like to stress Doran’s attributes specific, measurable and time-bound here.
http://www.oracle.com/us/support/library/hardware-systems-support-policies-069182.pdf
VM Services Agreement then that hardware system is a covered hardware system under this matching service level policy. When acquiring technical support for point of sale hardware such as Oracle Retail and Hospitality Hardware, all such point of sale hardware systems must be supported at the same technical support service level (e.g., Oracle
https://it.ucsf.edu/policies/it-field-services-service-level-agreement
Apr 30, 2019 · This is a Service Level Agreement (SLA) between the client and UCSF IT Field Services (ITFS) to document: ... and with Documents Media and Mail to ensure compatibility with their hardware service. Support for multi-function devices besides printing is supported at an hourly rate.
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
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