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https://www.zoho.com/assist/
Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support …4.6/5(202)
https://www.microsoftpressstore.com/articles/article.aspx?p=2346349
Session-based virtual desktops are widely used by organizations to provide remote access to data and applications in a centralized and controlled environment. In Windows Server 2012 R2, Remote Desktop Services (RDS) provides the infrastructure to implement session-based virtual desktops and virtual machine (VM)–based virtual desktops.
https://www.capterra.com/remote-support-software/
Powerful training tools: Most remote support software apps provide a session recording feature. By allowing you to record the entire customer support transaction, support staff can be trained for potential troubleshooting sessions by using real-life examples of how customer service instances should (or shouldn't) be handled.
https://support.cirrusdynamics.com/hc/en-us/articles/218211417-The-difference-between-VDI-and-session-based-desktops
Mar 21, 2016 · A Session-Based Desktop is an individual session running inside a server Operating System on either a virtual machine or a physical server. There can be multiple user sessions per virtual/physical machine i.e. each virtual/physical machine is shared by multiple users. Danny Allan (Desktone): VDI may mean hosted desktops. But, contrary to ...
https://www.zendesk.co.uk/support/features/self-hosted-remote-support-software/
The customer support representative then conducts the remote session with the user, which can be for a PC, Mac, or smart phone. The agent can view information about the ticket in the LogMeIn interface used to conduct the session; when the remote session ends, details about the …
https://www.dell.com/support/article/us/en/04/how10136/remote-desktop-services-in-windows-server-2012-r2-single-server-deployment-session-based
Remote Desktop Services enables virtual desktop infrastructure, session-based desktops, and applications, allowing users to work anywhere. Previously called Terminal Services prior to Windows 2008 R2, there are many more features and it provides a …
https://social.technet.microsoft.com/Forums/Lync/en-US/fb678c30-f246-4d92-a7a2-fe1190fdd9a4/cannot-select-rds-deployment-sessionbased-desktop-deployment
Nov 26, 2017 · Hi, I'm trying to install RDS in a Session-based deployment, but this option is greyed out. I'm trying to setup a pilot server as RDS in Server 2012 is fairly new to us. I start the RDS role installation the usual way: -Add role or feature -RDS install -Select the existing connection broker in ... · Hi Greg, Does the broker already have a session-based ...
https://get.gotoassist.com/
Securely send and receive files in a live or unattended support session, which is useful for applying patches, updates and more. Remote Diagnostics Easily access your customer’s system information, including hardware and software configuration.
https://community.spiceworks.com/tools/remote-support/
Connect and control other computers across the Internet, by sending users a quick URL. Unlimited sessions, technicians, and workstations, all for free!
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