Find all needed information about Signiant Technical Support. Below you can see links where you can find everything you want to know about Signiant Technical Support.
https://support.signiant.com/hc/en-us/articles/360020531073--Support-Service-Level-Agreement
The severity level of the problem will be mutually agreed upon by the customer and the support engineer and a case number assigned. The Severity level will help classify and define the Customer’s technical and business impact. Please quote your case number in any correspondence with Signiant support. Problem Escalation:
https://www.signiant.com/articles/features-functions/signiant-customer-support/
Signiant’s support team earned a 95 Net Promoter Score (defined in the “Voice of Customer Data” section below) for 2018, something we all strive to learn from. According to Jad, who is now Signiant’s Director of Sustaining Engineering and Technical Support, it’s all about attitude.
https://www.signiant.com/who-we-work-with/partners/
We continually look to expand our ecosystem of Cloud and Platform partners. If you are interested in working with us, please contact us at [email protected]. At Signiant we support all kinds of businesses interested in accelerated file transfer, while also maintaining our commitment to the media technology space.
https://help.signiant.com/manager-agents/administration/health-check/
Health Check collects and analyzes data on the configuration, status and operation of the Signiant Manager hardware, software and operating system. This report highlights any areas that may be impacting system performance. The information in the Health Check is primarily intended for analysis by the Signiant technical support team.
https://help.signiant.com/jet/general-overview/
Future releases will also support file movement to and from AWS and Azure cloud storage. Deploying Jet. Deployment steps are performed through the Jet interface, which is accessible through any web browser. Before using Jet to transfer files between locations, you must install Signiant SDCX Server software on both source and destination endpoints.
http://info.signiant.com/rs/signiant/images/SigniantEnterpriseSupportServices.pdf
The Severity level will help classify and define the Customer’s technical and business impact. Please quote your case number in any correspondence with Signiant support. Signiant will provide support for the last two major releases of the software where the last two releases is
https://hpaonline.com/signiant-revamps-global-sales-team-to-support-growth/
Dec 20, 2019 · Signiant has revamped its worldwide sales organization to support the next phase of growth and an increasingly sophisticated customer engagement model. Mike DeBenedictis has joined the company in the role of SVP of Sales for the Americas, reporting directly to CEO Margaret Craig.
http://info.signiant.com/rs/134-QHZ-485/images/Signiant_Advantage_Non_Media.pdf
Signiant to keep our eyes on what matters most. In 2017, customers awarded our support team an extraordinary 97% Net Promoter Score. Our support team is co-located with the engineering group, ensuring fast and thorough responses to any technical challenge – as well as a tight feedback loop on product issues.
http://digitalcinemareport.com/news/signiant-revamps-its-global-sales-team-support-growth
Software as a service provider Signiant is revamping its sales organization to support the next phase of growth and an increasingly sophisticated customer engagement model. “Signiant is growing fast and our solutions play an increasingly central role in our customers’ technical infrastructure,” said Signiant CEO Margaret Craig.
https://www.dell.com/support/incidents-online/in/en/inbsd1/contactus/dynamic
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