Find all needed information about Sitecore Support. Below you can see links where you can find everything you want to know about Sitecore Support.
https://www.sitecore.com/knowledge-center/getting-started/support
Standard Support Included with the purchase of any Sitecore product, Sitecore Standard Support includes access to the Sitecore Support Portal and response times from 1-3 business days, depending on issue severity. 24x7 Premium Support
https://github.com/SitecoreSupport
Sitecore.Support.163850.166085 Exception at Solr server can put all search and indexing operations on pause even though all Solr cores are available and healthy. Affected Solr versions and cause of the issue can be found at https://issues.apache.org/jira/browse/LUCENE-7188 AND Change the implementation of the Sitecore.ContentSearch.SolrProvider.Agents.IsSolrAliveAgent.Run met…
https://kb.sitecore.net/articles/463549
Sitecore's core support offerings consist of two levels of support service: Standard Support and 24x7 Premium Support. These support services provide increasing levels of responsiveness, from three business days for low priority problems, down to as little as one hour for …
https://kb.sitecore.net/articles/654910
On the Sitecore Support Portal, every support case is linked to a company that the user is associated with when they open a case. Regarding access to support cases, this means: All users from a company can see and modify all cases associated with the company.
https://kb.sitecore.net/articles/406145
Sitecore counter files from the \Data\diagnostics folder. When you have collected all the required information, make a ZIP archive out of the folder. For example: Right-click the folder, click Send to and then click Compressed (zipped) folder. Attach the resulting archive to the support ticket, or upload it to the Sitecore Support Box Storage.
https://kb.sitecore.net/articles/641167
For Experimental Support products or features, Sitecore provides assistance with troubleshooting associated technical issues. There is, however, no guarantee that a solution may be available.
https://kb.sitecore.net/articles/583182
For 24x7 Premium Support program, Sitecore provides Support Hotline Number that must be used for indicating Critical or High severity situations. For Standard Support program, severity can be escalated by contacting the regional Sitecore office. Support Program is determined according to the Sitecore License used to open the support case.
https://www.sitecore.com/company/contact-us
Support. Need technical help with Sitecore software? Get training and support. Become an Affiliate. Want to become a Sitecore Affiliate? Learn more and apply on the following page: View more here . Work at Sitecore. Help us change how businesses all over the world interact with their customers.
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