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https://azure.microsoft.com/en-us/support/legal/sla/
Databases Databases Support rapid growth and innovate faster with secure, enterprise-grade, and fully managed database services. Azure ... The Service Level Agreement (SLA) describes Microsoft’s commitments for uptime and connectivity. The SLA for individual Azure services are listed below.
https://azure.microsoft.com/en-us/support/legal/sla/virtual-machines/v1_9/
This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of your Microsoft volume licensing agreement (the “Agreement”). ... "Support Window" refers to the period of time during which a Service feature or compatibility with a separate product or service is supported.
https://www.qualys.com/support/sla/
Changes to Support. Qualys reserves the right to modify this Cloud Services Support Policy at any time upon thirty (30) days notice to Customer provided that Qualys shall not materially reduce the service levels stated in this Cloud Services Support Policy. Such notice may be provided by email or by posting the revised terms on Qualys’ website.
https://support.lansa.com/LANSA_SLA.pdf
LANSA TECH SUPPORT: Service Level Agreement 2019 lansa_sla_2019.docx9 Page 1 Overview The LANSA service level agreement is defined to clarify what services are available and how you can expect to be supported. We pride ourselves on the quality of support provided in a …
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any ...
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