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https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or ...
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the authorized users per organization.
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
Jolly Technologies Service Level Agreement Service Level Agreement Rev. March 31, 2015 1 OF 12 Jolly Technologies Inc., 3 Twin Dolphin Drive, Suite 325, Redwood City, CA 94065 ... provisioning of IT services required to support and to sustain Jolly software products.
https://www.openlm.com/software-technical-support-service-level-agreement-sla/
Software Technical Support Service Level Agreement (SLA) Scope OpenLM Ltd. (OpenLM) will establish and maintain an organization and process to provide Customer support for the OpenLM Software. The OpenLM Support Service Agreement is based on the terms and conditions of the OpenLM EULA and OpenLM Maintenance agreement, and does not replace them in any …
https://www.qualys.com/support/sla/
Changes to Support. Qualys reserves the right to modify this Cloud Services Support Policy at any time upon thirty (30) days notice to Customer provided that Qualys shall not materially reduce the service levels stated in this Cloud Services Support Policy. Such notice may be provided by email or by posting the revised terms on Qualys’ website.
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
What is an SLA? Best practices for service-level agreements A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is ...
https://www.netmotionsoftware.com/support/support-sla
NetMotion Software Service Level Agreement (SLA) Summary. When obtaining support from NetMotion Technical Support you will get your best response by calling our Technical Support phone line. Email and or web submissions will be responded to within 4 business hours, during normal business hours. Below is a detailed explanation of our definitions ...
https://www.teamsupport.com/customer-support-service-level-agreements
Help Desk Service Level Agreements (SLAs) TeamSupport understands the importance of managing SLAs for your business customers. Our help desk software includes best-in-class Service Level Agreements (SLA) management software.
https://www.evosus.com/sla
Why Would Evosus End Support for Specific Evosus, Microsoft Office, OS, or SQL Versions? Evosus is committed to delivering improvements and bug fixes in accordance with Our Service Level Agreement – and sooner when possible. We also strive to provide quality support for all the platforms Our users run Our software on.4.8/5(29)
https://www.checkpoint.com/downloads/service_level_agreement/support-sla.pdf
“Service Level Agreement (SLA)” means the Customer Service Level Agreement (SLA) that identifies the features and defines the processes involved with the delivery by Check Point of various support functions to Customer, as presented by this document’s: (1) Direct Support Term and Conditions; and (2) Exhibit A –
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