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SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.
https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or ...
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk. ... Sample Service Level Agreement (SLA) Service ...
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
Jolly Technologies Service Level Agreement Service Level Agreement Rev. March 31, 2015 1 OF 12 Jolly Technologies Inc., 3 Twin Dolphin Drive, Suite 325, Redwood City, CA 94065 ... provisioning of IT services required to support and to sustain Jolly software products.
https://itservicemanagement-itil.com/structuring-meaningful-sla-support/
For example, an infrastructure network support SLA would be different from a software application support SLA. The basic structure of the SLA would be the same but specific services being provided and performance goals would be different. ... The following sample Service Level Agreement structure will provide a good starting point. When ...
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the …
https://cdn.ttgtmedia.com/searchSecurity/downloads/SAASSLA.pdf
EXHIBIT X - SERVICE LEVEL AGREEMENT (SLA) for Software as a Service Contracts City of Seattle ... City data in a format designated by City Hours of support Vendor will provide a designated support contact(s) 24 hours a day, Monday through Sunday. 4. Joint Responsibilities
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
https://www.wolfram.com/legal/service-level-agreements/enterprise-support.html
Enterprise Support—Service Level Agreement Acceptance. Effective Date: May 14, 2018. Scope. This Service Level Agreement ("SLA") is a policy governing the use of the Wolfram Software Application ("the Software") under the terms of the Wolfram Software License Agreement (as defined below) between Wolfram Research, Inc., represented by the Wolfram Technology Group department, ("WRI", "WTG ...
https://it.nc.gov/document/service-level-agreement-application-development-support
Service Level Agreement for Application Development & Support . Associated Files. ads.pdf
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