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https://www.qualys.com/support/sla/
Support. Any Customer User may log a support request via web-based ticketing system or telephone on a 24x7 basis. Qualys shall process support requests using a ticketing procedure so that each query shall receive a ticket number and may be tracked until it is satisfactorily resolved.
https://uonaustralia.zendesk.com/hc/en-us/articles/208190173-Web-Support-Service-Level-Agreement-SLA-
Apr 13, 2018 · The SLA is a tool that enables adequate Web support.
https://titinda.com/maintenance/sla-service-level-agreement/sla-service-level-agreement-on-site-support.html
SLA (SERVICE LEVEL AGREEMENT) : SLA Level I(one) per month SLA Level II(two) per month (+₱ 3,000.00) SLA Level III(three) per month (+₱ 5,000.00)
http://www.crucialp.com/resources/tutorials/web-hosting/slas-and-web-hosting/
What are Service Level Agreements (SLA) and how are they relevant in web hosting? In its broadest sense, an SLA is contract between the provider and the user that specifies the level of service that is expected during its term and could either be very general or extremely detailed.
https://www.omahamediagroup.com/legal/standard-web-support-service-level-agreement
Web content management support is provided by the OMG Support Monday through Friday, 9 am to 4 pm Central Standard Time, on regular business days. 5.2 Response Times OMG Support will use the following guidelines to prioritize web support requests, with the goal of beginning to work on the problem within the target timeframe.
https://azure.microsoft.com/en-us/support/legal/sla/app-service/v1_4/
This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of your Microsoft volume licensing agreement (the “Agreement”). Capitalized terms used but not defined in this SLA will have the meaning assigned to them in the Agreement.
This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by …
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
The Authority receives complaints from law enforcement agencies, governmental agencies, community groups, industry members, elected officials and members of the public. Licensees should also report any non-compliance with the ABC Law and SLA rules regarding their operations.
https://www.webgrow.com.au/website-maintenance/service-level-agreement
Website maintenance is performed within a set timeframe so you'll always know how long your individual job will take. We'll provide you with the timeframe for your job when your quote is issued, based on the service level agreement (SLA) below. Website maintenance service level agreement
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