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https://www.helpsystems.com/solutions/it-operations-management-automation/service-delivery-itil-version-2/service-level-management
SLM (Service Level Management) or SLA Management processes provide a framework by which services are defined, service levels required to support business processes are agreed upon, Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are developed to satisfy the agreements, and costs of services are developed.
https://docs.microfocus.com/SM/9.60/Hybrid/Content/change/concepts/change_management_and_service_level_agreements.htm
Service SLAs only apply if the change references a Business Service, the contact has a subscription to the service, and the subscription references an SLA. The following list describes the system's process for relating SLAs to a change record. If one SLA is associated with the change based on the contact, the Customer SLA is added to the change.
http://itsmtransition.com/2013/06/five-lessons-learned-implementing-itil-change-management/
Here are my top 5 lessons learned implementing ITIL Change Management that will save you endless heartache. Having recently implemented a Basic ITIL Change Management Process, I’m sometimes asked about lessons learned implementing ITIL Change Management.– What would I do differently.
http://www.cs.vsb.cz/soldan/ITIL_core.pdf
• Change Management The goal of the Change Management process is to ensure that standardised methods and procedures are used for efficient and prompt handling of all Changes, in order to minimise the impact of Change-related Incidents upon service quality, and consequently to improve the day-to-day operations of the organisation. • Release ...
https://www.slideshare.net/yasir2000/service-level-management-53708664
Oct 08, 2015 · Service level management 1. Service Level Management A Customer Perspective Prepared by Yasir Karam 2. Overview • SLM at a glance – Defining Customer Impact – Example of process interlinks – Define requirement reporting • Implementation – Coaching – Service Catalog – OLA’s – SLA’s – UC’s – Reporting & Metrics
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