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https://www.jitbit.com/news/customer-support-goals/
Apr 04, 2019 · The goal structure should be set in a way that if your customer support representatives achieve their goals it will propel the support manager closer to meeting his or her goals. Which in turn moves the director of support closer to meeting their goals.Author: Robbie Richards
https://www.livechatinc.com/blog/customer-service-goals/
Dec 26, 2017 · By taking the time to write and structure SMART goals, it gives you a reason for what you’re doing while maximizing your chance for success. Customer service SMART Goal examples: Increase customer satisfaction from 45% to 66% by the end of the financial year, as determined by customer satisfaction surveys.Author: Natasha Hoke
https://www.kayako.com/blog/choosing-customer-support-team-goals/
Sep 29, 2015 · Customer support goals are important for a number of reasons. Setting the right goals shows you understand the needs of your customers and what your team can do to better support them. Do not set goals randomly; they should stem from extensive …Author: Jordie Black
https://notejoy.com/resources/smart-goals-examples-for-work
SMART Goals Examples for Work 20+ Examples of Work Goals That Follow the SMART Criteria. The SMART in Smart Goals stands for stands for Specific, Measurable, Attainable, Relevant, and Time-Based. In order to be a SMART goal, the goal needs to meet all five of these criteria.
https://fitsmallbusiness.com/smart-goals-examples/
Jul 10, 2019 · A SMART goal is a short acronym used to help someone figure out what they want to accomplish. The SMART goal examples below are specific, measurable, achievable, relevant, and time-bound―the definition of SMART. Goals written in this SMART format ensures that the goal-setter is clear on what they’re trying to accomplish―plus when and how.Author: Laura Handrick
https://www.slideshare.net/BetterWorks/support-goal-examples-1
Apr 29, 2015 · Goal Examples for Support Teams 1. The BetterWorks OKR Examples SUPPORT 2. 2BetterWorks [email protected] In today’s fast-paced workplace, having an accurate measure of progress towards your goals is critical for knowing what you’ve done, how …
https://community.spiceworks.com/topic/1577968-goals-and-objectives-for-an-it-help-desk-team
May 16, 2016 · Something to keep in mind is that sometimes goals and objectives can be detrimental to support if you're not careful. For instance, striving for a high number of tickets closed can cause tickets to be closed without being fully resolved in order to meet the goal.
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