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https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a For example, where hosting, hosted services and/or software maintenance are being provided, an SLA may also cover aspects of those services.
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the …
https://success.outsystems.com/Support/Enterprise_Customers/OutSystems_Support/Support_terms_and_service_level_agreements_(SLA)_of_the_OutSystems_software
This document describes the Support & Software Updates Services included in the OutSystems Platform Subscription, ... (SLA) of the OutSystems software . Support terms and service level agreements (SLA) of the OutSystems software ... These maintenance tasks update the PaaS software to ensure you benefit from new capabilities and defect fixes. In ...
https://www.castsoftware.com/glossary/application-support-sla
Application Support SLA Metrics: Monitoring Maintenance and Support Contracts. Simply relying on Service-Level-Agreements (SLA) alone to monitor outsourcing activity does not provide the insight companies need to maintain confidence in the output they receive from their vendors.
http://biteamwork.com/files/BITeamwork_Maintenance_and_Support_SLA_v20130101.pdf
1. MAINTENANCE AND SUPPORT SERVICES We will provide support and maintenance services to Licensees of Our Software, which is licensed under either the BITeamwork Master Perpetual License Agreement or the BITeamwork Master Subscription License Agreement (“License Agreement”). All support features listed below are available only for the
https://cds.cern.ch/record/1277556/files/EMI-DSA1.1-1277556-Software_Maintenance_Support_Plan-v1.0.pdf
The Software Maintenance task in SA1 is responsible to coordinate the continuous maintenance of the middleware components developed within the project and included in an EMI distribution, preserving at the same time their stability in terms of interface and behavior, so that higher-level frameworks and applications can rely on them.
https://seqlegal.com/blog/software-support-slas
If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or software maintenance are being provided, an SLA may also cover aspects of those services.
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the authorized users per organization.
https://www.researchgate.net/publication/228433114_Software_Maintenance_in_a_Service_Level_Agreement_Controlling_the_Customers_Expectations
Software Maintenance in a Service Level Agreement: Controlling the Customers Expectations ... of SLA's on software Maintenance are presented as well as recommendations for future improvements ...
https://www.netmotionsoftware.com/support/support-sla
Maintenance Support – Terms of Support. Incidents eligible for after-hours support are defined as being and must be submitted by phone for SLA response time purposes: Severity 1 (Critical Impact) Operations Down: A problem that renders Licensee’s systems completely inoperative, results in data loss or results in a major security breach.
https://seqlegal.com/free-legal-documents/software-maintenance-agreement
Contents of this agreementUnder this agreement, the maintenance services are provided in relation to specific, identified software. Maintenance services are defined to cover the supply and/or application of upgrades and updates to the software being maintained. The service provider is expected to provide the services to a defined standard (eg with reasonable care and skill) and may be given ...
http://biteamwork.com/files/BITeamwork_Maintenance_and_Support_SLA_v20130101.pdf
BITeamwork (“Product”, “Software”) under this Support and Maintenance Agreement (“Agreement”). The services provided and the policies under which the services are rendered are described in this document. 1. MAINTENANCE AND SUPPORT SERVICES We will provide support and maintenance services to Licensees of Our Software, which is ...
https://www.vadesecure.com/wp-content/uploads/Vadesecure_SLA_NoPenalties-EN-V1.3.pdf
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https://seqlegal.com/blog/software-support-slas
If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or software maintenance are being provided, an SLA may also cover aspects of those services.
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the authorized users per organization.
https://www.researchgate.net/publication/228433114_Software_Maintenance_in_a_Service_Level_Agreement_Controlling_the_Customers_Expectations
Software Maintenance in a Service Level Agreement: Controlling the Customers Expectations ... of SLA's on software Maintenance are presented as well as recommendations for future improvements ...
https://www.netmotionsoftware.com/support/support-sla
NetMotion Software Service Level Agreement (SLA) Summary. ... Maintenance Support. NetMotion further provides its fault management assistance twenty-four hours per day 7 days per week (24/7), including holidays, for Fault Classes of Severity level 1 or 2. Fault management procedures for Maintenance are currently defined below.
https://seqlegal.com/free-legal-documents/software-maintenance-agreement
Contents of this agreementUnder this agreement, the maintenance services are provided in relation to specific, identified software. Maintenance services are defined to cover the supply and/or application of upgrades and updates to the software being maintained. The service provider is expected to provide the services to a defined standard (eg with reasonable care …
http://biteamwork.com/files/BITeamwork_Maintenance_and_Support_SLA_v20130101.pdf
BITeamwork (“Product”, “Software”) under this Support and Maintenance Agreement (“Agreement”). The services provided and the policies under which the services are rendered are described in this document. 1. MAINTENANCE AND SUPPORT SERVICES We will provide support and maintenance services to Licensees of Our Software, which is ...
https://www.vadesecure.com/wp-content/uploads/Vadesecure_SLA_NoPenalties-EN-V1.3.pdf
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https://success.outsystems.com/Support/Enterprise_Customers/OutSystems_Support/Support_terms_and_service_level_agreements_(SLA)_of_the_OutSystems_software
This document describes the Support & Software Updates Services included in the OutSystems Platform Subscription, ... (SLA) of the OutSystems software . Support terms and service level agreements (SLA) of the OutSystems software ... These maintenance tasks update the PaaS software to ensure you benefit from new capabilities and defect fixes. In ...
https://cds.cern.ch/record/1277556/files/EMI-DSA1.1-1277556-Software_Maintenance_Support_Plan-v1.0.pdf
This document presents the fundamental principles that will guide the Software Maintenance and the User Support tasks within the project. The Software Maintenance task is responsible to coordinate the continuous maintenance of the middleware components developed within the project and included in an EMI distribution, preserving
https://www.bodlelaw.com/slas/saas-agreement-%e2%80%93-sla-maintenance-and-support-requirements
Support and Maintenance Times. Clearly define times for all of your actions. Business hours and days need to be carefully defined in the SaaS agreement. If you have customers outside of the UK, or maintenance and support staff located across the globe, make sure that your business hours and business days are reflected in the SLA.
http://download1.mwti.net/download/wikifiles/articles/MicroWorld-SLA-Version-3-4.pdf
Software Maintenance and Technical Support Terms This Service Level Agreement (the “Agreement”) is an agreement between End User (both the individual purchasing the Support and/or any legal entity on whose behalf such individual is acting, hereinafter “You” or “Partner”) and MicroWorld (Vendor).The purpose of this
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
https://www.spec-india.com/services/24-x-7-maintenance-support
24×7 Software Support Services. We, at SPEC INDIA, have proven experience in delivering 365x24x7 SLA driven software maintenance and support services, which are quality and commitment focused, to a wide range of clientele executing a diverse range of software business solutions.
https://www.rocketlawyer.com/document/software-maintenance-agreement.rl
A Software Maintenance Agreement builds a bridge between your business needs and a software professional. If you're the one who owns a software support company or you're an independent software contractor, make sure you have a paper trail. It's great that you're about to sign on a new client. Just make sure everyone understands the arrangement.
http://cdn.ttgtmedia.com/searchSecurity/downloads/SAASSLA.pdf
EXHIBIT X - SERVICE LEVEL AGREEMENT (SLA) for Software as a Service Contracts City of Seattle ... The City is responsible for the support, maintenance, and monitoring of the City’s dedicated LAN and or WAN. Vendor bears no responsibility for performance and availability
http://www.firefiles.com/documents/SoftwareAssurance.pdf
Software Maintenance & Support Agreement This agreement (“Support Agreement”, “Software Assurance”, “Agreement”) is for the purpose of defining the terms and conditions under which Technical Support, Maintenance and Software Upgrades will be provided by Albanese Consulting (“ALBX”, “Vendor”) to the undersigned
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
The Infosys next-generation application management services bring in business relevant application maintenance and support for different models such as dedicated support, shared support, shared services, or dedicated service offerings for ongoing application and maintenance ... o SLA adherence ... maintaining the client software offshore. This ...
http://www.uservices.umn.edu/sites/uservices.umn.edu/files/best_practice_service_level_agreements.doc
University Services Infrastructure Support. 1.0 - Service Level Agreement Overview. This is a Service Level Agreement (SLA) between University Services Information Technology (USIT) and Facilities Management (FM) Twin Cities Campus. ... software, maintenance and support NOT identified in the SLA (section 3.0) will be negotiated separately. 3.0 ...
http://www.datapointusa.com/PDFiles/ServiceLevelAgreement.pdf
Service Level Agreement for the RMS Operating System Environment <month yyyy> 1. INTRODUCTION This Service Level Agreement (SLA or Agreement) document describes the general scope and nature of the services the Company will provide in relation to the System Software (RMS Operating System and related components) used by the Customer.
https://www-03.ibm.com/software/sla/sladb.nsf/pdf/policies/$file/Z125-6011-04_en.pdf
Software Maintenance Part 1 – General Terms This IBM International Agreement for Acquisition of Software Maintenance (called the ″Agreement″) governs Customer’s acquisition of IBM software maintenance (″Software Maintenance″), which may also be referred to as subscription and support (″S&S″) in connection with IBM System z ...
https://simplified-it-outsourcing.com/software-maintenance-services
Get flexible Software Maintenance Services including ongoing software enhancement, periodic security review & compliance, SLA driven, support etc. Contact now. Rely on Radixweb. The difference between software product success & failure is the right technology partner, development framework and software architecture.
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