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https://www.computereconomics.com/article.cfm?id=1033
Software maintenance fees pay for two services from the commercial software vendor to the customer. First, they pay for ongoing product development that provides new product features, regulatory updates (e.g. tax table updates), and bug fixes.
https://www.cio.com/article/2436822/sap-raises-software-maintenance-fees-for-new-customers.html
The maintenance fee is the sacred cash cow for enterprise software vendors. A vendor's maintenance and support fee on each software license, usually 20 percent to 25 percent of the net license price per year, delivers bountiful margins that annually replenish the coffers of vendors like SAP and Oracle .Author: Thomas Wailgum
http://softresources.com/software-pricing-considerations/
Mar 28, 2014 · The software maintenance cost is driven by a percentage of the initial software license fee – which is usually between 16-25% of the license cost per year. You need to pay close attention to a couple of items in the software maintenance agreement as you negotiate the contract: 1) How the maintenance cost is calculated, and 2) when the maintenance cost begins.
https://www.techrepublic.com/blog/tech-decision-maker/software-maintenance-pricing-fair-or-out-of-control/
To make the cost matter worse, we also have an added burden; next year, we'll slightly surpass 1,000 students for the first time. Once we do so, we move into the next pricing tier for maintenance. That impact: A whopping 50% increase in software maintenance cost for this title.
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