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https://stackify.com/supporting-production-applications-devops-way/
Nov 05, 2014 · The key to supporting production applications is removing the bottlenecks and getting more people involved in application support. Operations needs to make sure that the development team has visibility of basic troubleshooting information like errors, logs, …
https://www.greatsampleresume.com/job-responsibilities/production-support-responsibilities/
Monitor and provide support to workflows and provide expert knowledge on all workflow designs. Provide 24×7 operational support to all production practices on holidays and weekends. Develop and maintain professional relationships with all online business teams and provide support to web store.
https://www.quora.com/What-kind-of-responsibility-do-in-Production-Support-projects-and-please-eleborate-L1-L2-L3-support-responsibilities
Nov 24, 2017 · A production support person/team is responsible for receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams. These teams may include developers, system …
https://www.bitwiseglobal.com/blogs/enabling-efficient-production-support-activity/
Aug 24, 2015 · My last blog focused on key areas of Production Support. In this blog let us see how Development Team can add value to ease Production Support activity. Gartner research has shown that 92% of the cost of an average application with a lifespan of 15 years occurs after the project has finished and switched to “Support and Maintenance” mode.Author: Sharvari Hongekar
https://www.extremeuncertainty.com/production-support-agile-scrum/
An article explaining how to do production support in agile / scrum software development, using best practices and real world examples. ... Production support or maintenance means maintaining a system once it has gone to production, i.e. it has been released to customers. This generally takes the form of fixing production incidents.
https://cdsweb.cern.ch/record/1277556/files/EMI-DSA1.1-1277556-Software_Maintenance_Support_Plan-v1.0.pdf
EMI-DSA1.1-1277556-Software_Maintenance_Support_Plan -v1.0.doc Date: ... compromise the stability of the software deployed in a production environment is minimized. Requests ... A strong constraint of the software maintenance activity is that backwards-incompatible changes can
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4
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