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https://its.unl.edu/bestpractices/production-support
The expectation for application/server support must be clearly defined. When support will be provided: day, night, weekends. How support will be provided: in person, online, phone, etc. To what extent will the application/server be supported and what support the user is expected to provide for themselves.
https://www.bitwiseglobal.com/blogs/5-keys-to-unlocking-value-from-production-support-2/
Aug 24, 2015 · It is the key to a motivated team ready to take on the rigors of production support. A quick tip: It is very important to revisit SOP on regular basis to keep it current with the practices followed by the team. Using the Five Keys to Achieve Return on Investment Bitwise Production Support FrameworkAuthor: Sharvari Hongekar
https://searchitoperations.techtarget.com/tip/Application-support-best-practices-involve-all-teams
Jan 09, 2018 · Application support best practices come with their own set of rules. The support team must understand how the application is supposed to work for the customer -- how else will they know if something is a feature or a bug? Too often, technical people develop application support skills from a technical viewpoint, not a functional one.
https://medium.com/@Orchestrate/application-maintenance-and-support-best-practices-bef7bad780cc
Nov 30, 2015 · Application Maintenance and Support — Best Practices. ... The software maintenance best practices include ensuring the personnel overseeing the …Author: Orchestrate Technologies, LLC
https://www.techrepublic.com/article/download-our-compilation-of-it-support-best-practices-articles/
To help your support organization develop a set of best practices, we've compiled 13 Support Republic articles and columns into a single document. It covers best practices in areas such as help ...Author: Bill Detwiler
https://www.eimagine.com/agile-and-production-support-best-practices/
Jul 17, 2014 · For production support, we have found that there are a few key principles and practices that make all the difference. These include: 1. Identify a Bug Fix Team. Charging your entire development team with addressing production issues can slow (or completely stop) progress on new projects.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and ... maintaining the client software offshore. This is a …
https://www.atlassian.com/blog/archives/software_support_best_practices_how_atlassian_support_visual
Jul 27, 2010 · Best of all, as our process of handling the queue changed, we had a single place to visualize the current best practices. In part two of the series, you’ll learn how our support team sat down, documented our best practices, and wrote the code behind the shared view that helps us meet our goals.
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