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https://cdsweb.cern.ch/record/1277556/files/EMI-DSA1.1-1277556-Software_Maintenance_Support_Plan-v1.0.pdf
focus on the preservation of the stability of what is deployed in a production environment. The different types of releases are described and the management of Requests for Change is explained. Section 4, User Support, introduces the approach that the EMI project, in collaboration with EGI, ... EMI-DSA1.1-1277556-Software_Maintenance_Support ...
https://azure.microsoft.com/en-us/support/plans/
Manage your support plan subscriptions through the Account Portal.. To change your support plan, first cancel your existing support plan, then purchase a new support plan.; To cancel your support plan, select the support plan subscription you want to cancel and click Cancel subscription.; If you still have questions, open a new support request with the Billing team in the Azure portal.
https://en.wikipedia.org/wiki/Production_Support
The importance of production support. In order to understand the importance of production support, one needs to take a few factors into account. Studies have found that the maintenance cost of software is more than 90% of the total cost. [citation needed]
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and ... maintaining the client software offshore. This is a cost-effective methodology for ... AX and built a wine plan management solution on Microsoft Dynamics AX.
https://docs.google.com/a/umich.edu/document/d/1Q8xKuE4RFvQkhHBiNTUP5if0YByQLfRTZheo2wb9lmA/edit?usp=sharing#!
The ITS Production Support Plan describes standard support and service-specific exceptions to standard service support. Exceptions must be negotiated and approved with the Service Center managers. Review the Standard Support column, specify escalations, define …
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
The primary goal of the Operations and Support discipline is to operate and support your software in a production environment. The focus of operations is to ensure that software is running properly, that the network is available and monitored, and that the appropriate data is backed up and restored as needed.
https://www.whizlabs.com/blog/post-production-support-tips-new-project/
Some project managers think that it is the job of the support team to support the software when live and there should not be any phase after project closure. They strongly feels that post production support is not meant for the project team. In reality there is usually …
http://acqnotes.com/acqnote/careerfields/product-support-strategy
The PSS is detailed in the Life-Cycle Sustainment Plan (LCSP) which document the plan for formulating, integrating, and executing the PSS (including any support contracts) to meet the warfighters mission requirements. The development of the product support strategy is detailed in the 12 Step Product Support Process Model. [1]
http://acqnotes.com/acqnote/careerfields/product-support
The overall support strategy, documented in the Life-Cycle Sustainment Plan (LCSP), should include life-cycle support planning and address actions to assure sustainment and continually improve product affordability for programs in initial procurement, re-procurement, and post-production support. A performance-based product support process will ...
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