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https://www.processmodel.com/
ProcessModel uses process simulation software to make data driven decisions. Proposed changes can be tested in minutes for confident process improvement.
https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...
https://www.extremeuncertainty.com/production-support-agile-scrum/
An article explaining how to do production support in agile / scrum software development, using best practices and real world examples ... Production support or maintenance means maintaining a system once it has gone to production, i.e. it has been released to customers. ... I see it as a three-stage process. Production support in agile phase 1 ...
https://resources.sei.cmu.edu/asset_files/Presentation/2004_017_001_23173.pdf
Maintenance Process Improvement • Gain control of maintenance chaos by applying Project Management discipline to Production Support environment • Provide management insight into production support work through measurement and analysis • Ensure maintenance activities are aligned with customer business goals and those of the provider Enabler:
https://www.ics.uci.edu/~wscacchi/Papers/SE-Encyc/Process-Models-SE-Encyc.pdf
Process Models in Software Engineering Walt Scacchi, Institute for Software Research, University of California, Irvine ... the resource infrastructure needed to support system operation and maintenance. ... What is a software process model? In contrast to software life cycle models, software process models often represent a networked ...
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