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https://www.quora.com/What-are-typical-maintenance-fees-as-a-percentage-of-up-front-license-costs-for-enterprise-software
An annual charge of 20% of the license fee list price is a good staring place. Depending on your business model, you may need to discount the license cost deeply, but can still get the list price for maintenance. Maintenance revenue can be a signi...
https://www.teamsupport.com/customer-support-software-pricing
Impressive Customer Support software. Pricing Plans to Fit Your Help Desk Needs. Enterprise. from... $65. per agent/month (billed annually) $75 (billed monthly) ... Low Startup Cost/Low Cost of Ownership. Data Migration. Technical Support (Email, Phone, LiveChat) Multi-Timezone Support.
https://www.sysco-software.com/crm-costs/
Aug 29, 2014 · I break CRM costs down to the three key areas – Software, Services and Support. CRM Cost 1: Software. This is the easiest thing to work out and the most fixed cost. This usually comes from the author, in our case Microsoft. There can be many options of how to buy licenses (own it and pay everything up front or subscription based cloud offerings).
https://www.allbusiness.com/support-and-upgrades-determining-the-real-cost-of-software-1135-1.html
When you buy computer software, the purchase price is only a fraction of the real cost. In fact, the greatest “cost” of computer software lies in the installation, training, maintenance, upgrades, troubleshooting and time lost due to system failures and lack of user training.
https://www.microsoft.com/en-us/store/b/software-support
Assure software support is available in Microsoft Store locations for in-person one-on-one appointments with a Microsoft Expert. You can also get in-store personal training and expert advice on purchases. See Software Support Service Agreement.
https://www.dell.com/learn/us/en/25/services/support-services-prosupport-client-software-support
Reinstallation support (returning product to its original state) Access to patches, updates and new version upgrades for Dell-branded and third-party software; Support agreements can be packaged with a software subscription providing you with access to patches, updates and new version upgrades during the term of the support agreement.
https://blog.chartmogul.com/saas-qa-customer-support/
Mar 31, 2016 · The location of the company and its support team: real estate, salaries, all of the costs impacted by the cost of living in a particular city. And here are a number of ways to reduce customer support costs: Track the most frequently asked questions.
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