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https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a For example, where hosting, hosted services and/or software maintenance are being provided, an SLA may also cover aspects of those services.
https://seqlegal.com/free-legal-documents/software-support-agreement
Software support agreement This is a short-form software support contract. The support services that may be covered by the document include assistance with the use of software and the identification of bugs in software. The template assumes that support is to be provided in relation to a particular software system, rather than software generally.
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
This Agreement represents a Service Level Agreement “SLA” or “Agreement” between Jolly Technologies Inc. (“Service Provider” and [Customer Name] “Customer” , together referred to as “Stakeholders”, for the provisioning of IT services required to …
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the …
https://www.netmotionsoftware.com/support/support-sla
NetMotion Software Service Level Agreement (SLA) Summary When obtaining support from NetMotion Technical Support you will get your best response by calling our Technical Support phone …
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... (Customer Name/Department Name) with the following support: First level problem determination where. ... Important Questions to Ask When Negotiating Software License Agreements
https://www.openlm.com/software-technical-support-service-level-agreement-sla/
Software Technical Support Service Level Agreement (SLA) Scope OpenLM Ltd. (OpenLM) will establish and maintain an organization and process to provide Customer support for the OpenLM Software. The OpenLM Support Service Agreement is based on the terms and conditions of the OpenLM EULA and OpenLM Maintenance agreement, and does not replace them in any …
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
What is an SLA? Best practices for service-level agreements A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is ...
https://www.checkpoint.com/downloads/service_level_agreement/support-sla.pdf
“Service Level Agreement (SLA)” means the Customer Service Level Agreement (SLA) that identifies the features and defines the processes involved with the delivery by Check Point of various support functions to Customer, as presented by this document’s: (1) Direct Support …
https://success.outsystems.com/Support/Enterprise_Customers/OutSystems_Support/Support_terms_and_service_level_agreements_(SLA)_of_the_OutSystems_software
When support ends for a particular Software Version is discontinued, OutSystems is no longer able to release Updates to such version. Customers with a valid Subscription are still entitled to open Support Tickets for a Software Version that reached the end of mainstream support, but: OutSystems cannot guarantee a response within the defined SLA;
https://help.yellowdogsoftware.com/support
Emergency support is only provided if you cannot open your Yellow Dog software, you are unable to sync your handheld device or you have menu items that are not updating to your point of sale system. Service on issues not meeting this criteria will be deferred until the next available business day. Our SLA on Availability for Hosting is located ...
https://www.andrew.legal/blog/2019/1/18/software-as-a-service-service-level-agreement-template
Jan 18, 2019 · If you have specific questions regarding the hosted services provision, or any aspect of a Software as a Service Contract, please don’t hesitate to get in touch.. A service level agreement (“SLA”) is a contract between a service provider or vendor and a client or customer.
https://www.qualys.com/support/sla/
Service Level Agreement (SLA) Cloud Services Support Policy Qualys Standard Support shall include the following: Cloud Services Updates. Updates may be made to Cloud Services for many reasons including, but not limited to the following: security fixes, critical patches, general maintenance, functionality, and documentation. Qualys is under no ...
This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
https://www.sailpoint.com/uploads/files/general-files/SailPoint_License_and_Support_Agreement__ver._110113__(2).pdf
EXECUTED AGREEMENT THAT EXPRESSLY GOVERNS ORDERS FOR SAILPOINT SOFTWARE AND SERVICES, SUCH AGREEMENT SHALL SUPERSEDE THIS AGREEMENT. This Software License and Support Agreement (“Agreement”) is entered into between Customer and SailPoint Technologies, Inc. a Delaware
https://www.techrepublic.com/resource-library/downloads/sample-service-level-agreement-for-application-support/
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer ...
https://help.teamsupport.com/1/en/topic/sla
TeamSupport has the ability to define various levels of SLA s and assign these to Customers, Products, or both (Customer/Product associations). A Service Level Agreement (SLA) is a negotiated agreement between two parties where one is the customer and the other is the service provider.This can be a legally binding formal or informal “contract”.
https://doit.creighton.edu/services-provided-doit/service-level-agreements/standard-desktop-support-sla
This is a Service Level Agreement (SLA) between the campus community and the Division of Information Technology to document: The Standard Desktop Support (SDS) Service; The general levels of response, availability, and maintenance associated with this service. The responsibilities of DoIT as a provider of this service
https://www.wolfram.com/legal/service-level-agreements/enterprise-support.html
Enterprise Support—Service Level Agreement Acceptance. Effective Date: May 14, 2018. Scope. This Service Level Agreement ("SLA") is a policy governing the use of the Wolfram Software Application ("the Software") under the terms of the Wolfram Software License Agreement (as defined below) between Wolfram Research, Inc., represented by the Wolfram Technology Group department, ("WRI", …
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