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https://secure2.sophos.com/en-us/support.aspx
Sophos Support Plans. Our support plans range from basic technical support to options including direct access to senior support engineers and customized delivery. Sophos Support Plans UTM 9 Plans. Receive Training As a Sophos Customer, you can attend our courses and webinars to …
https://community.sophos.com/kb/en-us/122784
Mar 25, 2019 · Send the Access ID value to Sophos support. Perhaps you can copy it and send it in a text format. Note: Sophos Support will access the XG Firewall as an Admin with full graphical user interface (GUI) access. If Sophos Support requires additional access time on your Sophos XG Firewall, please extend the time by choosing a new Grant Access for ...
https://community.sophos.com/kb/en-us/121548
Aug 15, 2018 · Click to set the Support Access Management button to green (at the top right corner). Select the access duration from the Grant access for: drop-down menu. Click Apply. Send the Access ID to Sophos Support. Note: If Sophos Support requires additional access time on your Sophos UTM, please extend the time by choosing a new Grant Access for time ...
https://community.sophos.com/kb/en-us/134853
Nov 25, 2019 · Sophos XG Firewall: How to check if you are running the latest hotfix; Sign up to the Sophos Support SMS Notification Service to get the latest product release information and critical issues. Feedback and contact
https://community.sophos.com/kb/en-us/132088
Jul 19, 2018 · Overview. This article provides a list of supported virtualization platforms and their tested versions. These platforms have been tested and are known to work with the Sophos …
https://support.home.sophos.com/hc/en-us/articles/115005585566-Contacting-Sophos-Home-Support
Sophos Home support is available to customers using both the Free and Premium products. Sophos Home Free customers only have access to knowledge base articles on the Sophos Home Support page. Sophos Home Premium customers have access to dedicated support personnel via chat and webform after logging into the Sophos Home dashboard.
https://community.sophos.com/kb/en-us/29287
Nov 29, 2019 · Article ID: 29287; Updated: 29 Nov 2019 ... \ProgramData\Sophos\Update Manager\Update Manager folder (default location) is shared and the group 'Everyone' has read access. ... Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click ...
https://community.sophos.com/kb/en-us/123523
Jul 12, 2019 · Sophos XG Firewall supports Session Initiation Protocol (SIP) for multimedia communications like VOIP. The SIP Module is enabled by default and provides the following functions for SIP traffic: Works on UDP port 5060.
https://community.sophos.com/kb/en-us/11490
How to submit samples of suspicious files to Sophos. Article ID: 11490; ... Overview. In order to help customers make the best decisions about security, Sophos provides a service to check files that may contain malware. ... If you have been asked by Support to upload a …
http://www.eventid.net/display.asp?eventid=2020&eventno=658&source=Srv&phase=1
If you are running Sophos Anti-Virus and VERITAS Backup Exec, then read Sophos Support Article ID: 3245 for information on this issue. If this event appears when a user attempts a connection to a Citrix Presentation Server, then read "Citrix Support Document ID: CTX108553" for details on this issue.
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