Sophos Support Article Id 3418

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Contact Sophos Technical Support: Support Plans, Sophos ...

    https://secure2.sophos.com/en-us/support.aspx
    Sophos Support Plans. Our support plans range from basic technical support to options including direct access to senior support engineers and customized delivery. Sophos Support Plans UTM 9 Plans. Receive Training As a Sophos Customer, you can attend our courses and webinars to …

www.sophos.com

    http://www.sophos.com/support/knowledgebase/article/13418.html
    We would like to show you a description here but the site won’t allow us.Learn more

Sophos UTM: How to grant access to Support using Support ...

    https://community.sophos.com/kb/en-us/121548
    Aug 15, 2018 · Send the Access ID to Sophos Support. Note: If Sophos Support requires additional access time on your Sophos UTM, please extend the time by choosing a new Grant Access for time period. Do not deactivate the Support Access Management feature as this would reset the Access ID.

Sophos XG Firewall: How to grant Sophos Support access ...

    https://community.sophos.com/kb/en-us/122784
    Mar 25, 2019 · Send the Access ID value to Sophos support. Perhaps you can copy it and send it in a text format. Note: Sophos Support will access the XG Firewall as an Admin with full graphical user interface (GUI) access. If Sophos Support requires additional access time on your Sophos XG Firewall, please extend the time by choosing a new Grant Access for ...

Sophos Support Case Creation and ... - Sophos Community

    https://community.sophos.com/kb/en-us/127786
    Apr 23, 2019 · From Customer to Sophos Support Level 1 and Level 2. A support case is created through one of the following channels: Webform; Telephone; Chat; Sophos Level 1 Support or Sophos Customer Care takes ownership of the case according to the Service Level Agreement (SLA); If Level 1 Support cannot solve the problem then the support case is escalated to Level 2 Support.

Event ID: 1014 Source: MsiInstaller

    http://www.eventid.net/display-eventid-1014-source-MsiInstaller-eventno-2313-phase-1.htm
    See "Sophos Support Article ID: 3418" if you tried to install Sophos AutoUpdate component of Sophos Anti-Virus Small Business Edition (SBE). Anonymous Re-registering the Windows Installer or reinstalling it could solve this problem.

Sophos XG Firewall: Supported virtualization platforms ...

    https://community.sophos.com/kb/en-us/132088
    Jul 19, 2018 · Overview. This article provides a list of supported virtualization platforms and their tested versions. These platforms have been tested and are known to work with the Sophos …

Sophos Anti-Virus: Support information for Staples client ...

    https://community.sophos.com/kb/en-us/116318
    Feb 06, 2019 · The Sophos Managed Anti-Virus Service sold by Staples includes remote helpdesk support to assist customers with issues. Helpdesk support is provided directly by the Staples Sophos Anti-Virus Support Center only. The following sections are covered: What to do; Feedback and contact; Applies to the following Sophos products and versions

Sophos XG Firewall: Latest Hotfix versions for SFOS ...

    https://community.sophos.com/kb/en-us/134853
    Nov 25, 2019 · Sophos XG Firewall: How to check if you are running the latest hotfix; Sign up to the Sophos Support SMS Notification Service to get the latest product release information and critical issues. Feedback and contact

Sophos XG Firewall: Session Initiation ... - Sophos Community

    https://community.sophos.com/kb/en-us/123523
    Jul 12, 2019 · Sophos XG Firewall supports Session Initiation Protocol (SIP) for multimedia communications like VOIP. The SIP Module is enabled by default and provides the following functions for SIP traffic: Works on UDP port 5060.



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