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https://www.thinkhdi.com/library/supportworld/2016/benefits-standard-operating-procedures-tech-support.aspx
When I was teaching a recent HDI Support Center Manager course, I was hit with the reality once again on the number of managers that overlook the importance of creating or maintaining Standard Operating Procedures (SOPs). One of the most critical elements in support is the management of an SOP manual. This manual lists all the tasks that are essential for a support …
https://www.process.st/writing-standard-operating-procedures/
Apr 19, 2017 · The simple definition provided by IBM for standard operating procedures is: …a set of instructions that describes all the relevant steps and activities of a process or procedure. Simple. But how do we create these SOPs? What we need are standard operating procedures for creating standard operating procedures.
https://bizfluent.com/list-6345581-desk-standard-operating-procedures.html
Businesses use standard operating procedures to document the steps needed to deliver or complete specific processes or tasks. In help desk terms, SOPs outline how operators should handle customer queries. This allows staff to manage all responses in a structured and uniform way from initial contact to successful ...
http://projectmanagementhacks.com/improve-quality-standard-operating-procedures/
Standard operating procedures (SOPs) are an important way to ensure consistent quality, support training and reduce risk. Unfortunately, these documents have a negative reputation in some circles. That’s understandable. A poorly written standard operating procedure is hard to understand and even more difficult to use. It doesn’t have to be that way. Learning how and […]
https://www.sherpadesk.com/blog/improve-your-it-helpdesk-with-sops
They’re used by forward thinking companies who want to achieve maximum efficiency, improve output quality and create a sense of uniformity when it comes to the IT helpdesk support they offer. Standard Operating Procedures Decreases Training Costs. In your small business, when one of your key support team members leaves, what do you do?
https://www.smartsheet.com/file/ic-help-desk-sop-template-9254docx
HELP DESK SOP TEMPLATE. Help Desk Standard Operating Procedure. COMPANY NAME. Street Address. City, State and Zip. webaddress.com. Version 0.0.0. 00/00/0000. department
https://www.infotech.com/research/ss/standardize-the-service-desk/service-desk-standard-operating-procedure
May 29, 2015 · The service desk standard operating procedure establishes the procedures for processing service desk tickets effectively. ... The primary audience for this document is the service desk staff and the IT team responsible for second and third-line support. Also In Standardize the Service Desk
http://www.lonestar.edu/departments/ots/LSCS_IT_Operations_Framework(2).pdf
This Information Technology Operations Framework describes how the Office of Technology Services operates in support of Lone Star’s mission and vision. It describes the overall structure of OTS including how the department is organized, how it …
https://www.lagunapueblo-nsn.gov/uploads/files/IT%20SOP%20July%202013.pdf
Standard Operating Procedures . 1. Purpose The purpose of the program is to provide the Pueblo of Laguna employees, and system users, high quality technical services provided by the Pueblo of Laguna Information Technology Program and to assist Pueblo of Laguna computer users in finding the appropriate resource to answer their
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