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https://www.amazon.com/Strategic-Customer-Service-Managing-Experience/dp/0814439055
The original edition of Strategic Customer Service was a classic. It was one of the few books that really focused on the business case for customer service. It showed customer service leaders data they could use to convince their CEO and CFO to sign-off on investing in an improved experience. The second edition adds some important new dimensions.Cited by: 17
https://www.forbes.com/sites/adrianswinscoe/2015/02/02/how-to-implement-an-effective-proactive-customer-service-strategy/
Feb 02, 2015 · How To Implement An Effective Proactive Customer Service Strategy Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 3
https://www.americanstrategic.com/support/
Support. At ASI, we believe protecting your assets shouldn’t be stressful, which is why we always provide helpful resources. Manage Your Policy. Manage your policy or make a payment. Policyholder Login. Frequently Asked Questions. Have a question about your policy? Learn the answers to frequently asked questions below.
https://www.cleverism.com/job-profiles/customer-support-manager/
Strategy: The Customer Support Manager also strives towards the achievement of customer service objectives through the contribution of customer support information and strategic plans. He will prepare and complete action plans, relaying quality customer support standards and …
https://www.gartner.com/en/publications/ebook-strategic-planning-for-service
Customer service strategic planning step by step guide with insights, complimentary templates and peer-based case-study examples to hit the ground running with your 2020 functional strategic plan. Complimentary download.
https://www.careerbuilder.com/job/J3T4YH60XSL2ZZC1NLM
The Strategic Customer Support Representative Team Lead -Climate Control will directly supervise and assist the Strategic Customer Support Representative- Climate Control team, focusing on both productivity and quality. This team provides the customer with a centralized support team during their complete transaction that includes reserving a ...Work Location: 29715, SC
https://www.salesforce.com/blog/2013/02/long-term-customer-service-strategies.html
Feb 28, 2013 · Customer wants and needs — they must be considered at every step. The goal of any service strategy should be to systematize — to institutionalize — a customer service program that’s well established, for the long term, in the culture of the company. …
Performance Improvement with Real-Time Data. Strategic Healthcare Programs improves quality and optimizes performance of home health agencies, hospices, skilled nursing facilities and hospitals by providing real-time actionable analytics, benchmarks and dashboards.
https://yourbusiness.azcentral.com/strategic-customer-objectives-12858.html
Strategic customer objectives for improving sales include increasing repeat business, reducing complaints, meeting customer needs, keeping customers satisfied, and building the company's word-of-mouth reputation.
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