Find all needed information about Suse Support Levels. Below you can see links where you can find everything you want to know about Suse Support Levels.
https://www.suse.com/support/
Backed by SUSE Support means your business will always have a relationship with a SUSE team that is dedicated to providing you with business value and customer satisfaction. Our dedicated support engineers are: Always on: We know that service outages don't always happen during the day. That's why we have 24x7, follow-the-sun, localized support.
https://www.suse.com/support/handbook/
Product Support Lifecycle. SUSE provides technical support on products for the time period specified in the Product Support Lifecycle. The Product Support Lifecycle defines the duration and levels of support customers can expect to receive as products mature.
https://www.suse.com/support/policy/
SUSE provides a thirteen year product lifecycle for most products in SUSE Linux Enterprise 11 and SUSE Linux Enterprise 12. Some products, such as SUSE Linux Enterprise 10 or 9, may have a ten year product lifecycle.Please check our Product Support Lifecycle table for information about your specific product lifecycle.
https://www.suse.com/services/premium/
Premium Support Services extends and expands your SUSE subscription by providing you direct access to a named trusted expert who knows you and your specific environment. Premium Support Services enables you to keep up with the pace of change and demands of …
https://documentation.suse.com/sles/15-SP1/html/SLES-all/cha-upgrade-background.html
SUSE Linux Enterprise Server has a 13-year lifecycle: 10 years of general support and three years of extended support. SUSE Linux Enterprise Desktop has a 10-year lifecycle: seven years of general support and three years of extended support. Major releases are made every four years. Service packs are made every 12-14 months.
https://documentation.suse.com/sles/12-SP4/html/SLES-all/cha-update-background.html
SUSE Linux Enterprise Server has a 13-year life cycle: 10 years of general support and 3 years of extended support. SUSE Linux Enterprise Desktop has a 10-year life cycle: 7 years of general support and 3 years of extended support. Major releases are made every 4 years. Service packs are made every 12-14 months.
https://www.suse.com/products/priority-support/
SUSE Priority Support is available 24 hours a day, 7 days a week, 365 days a year—so you can get help in the event of an unexpected failure. You can also prioritize support by severity level, so you know you'll receive help with severity 1 issues as quickly as possible.
https://forums.suse.com/showthread.php?52-Package-Support-Levels
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https://documentation.suse.com/sles/15-SP1/single-html/SLES-upgrade/index.html
SUSE Linux Enterprise Desktop has a 10-year lifecycle: seven years of general support and three years of extended support. Major releases are made every four years. Service packs are made every 12-14 months.
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