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https://community.sysaid.com/Sysforums/posts/list/6030.page
Feb 10, 2011 · Click on the blue cogwheel icon at the top and move “Current Support Level” and “Max Support Level” into the Visible Fields box. This example shows a service request that was previously assigned to a Tier 2 group, but is currently back in a Tier 1 group. You can also add a support level filter to the service request list.
Help desk, service desk, and more Upgrade the end-user experience with SysAid’s ITSM. SysAid is a multi-layered ITSM solution with built-in asset management, advanced automation and orchestration, and powerful BI and analytics.
https://www.youtube.com/watch?v=Kgpxzvrpq8I
Aug 01, 2013 · This tutorial shows you how to create administrator groups, assign the group a support level, set permissions for the administrators in the group, and route service requests to the group based on ...Author: SysAid
http://www.sysaid-group.com/Content.asp?CatId=3&MainCatId=3
Sysaid affirms its commitment to becoming a true partner, not just a supplier. We work side by side with our customers to build solutions that fit their needs, and we provide full support for every phase of a project's lifecycle, including implementation, integration, training, consulting, and customer support …
https://www.sysaid.com/support/contact
Qualified SysAid support representatives are waiting to hear from you and work with you on solving any issues that you may be experiencing. Sunday 9:00pm – Friday 9:00pm GMT. More information. Submit a ticket. It's super easy and efficient ﹘ simply open a ticket via our help desk. You can submit an incident or a request based on the nature ...
https://community.sysaid.com/Sysforums/posts/list/13626.page
SysAid includes a large variety of out-of-the-box reports that allow you to evaluate the performance of your help desk, track inventories, measure the progress of your various tasks and projects, and more. You can build new reports with SysAid's Report form, with existing report templates or with a third party application, such as iReport.
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