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https://hbr.org/2019/02/why-is-customer-service-so-bad-because-its-profitable
Why Is Customer Service So Bad? Because It’s Profitable. ... and internet services — can get away with bad practices because customers have nowhere else to go. ... Forcing the customer …
https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-support-so-bad-why-do-they-try-to/1c1e247a-a70b-4c8b-9aa8-f00a2b2d14aa
Sep 09, 2012 · Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
https://www.nytimes.com/2016/07/04/technology/why-tech-support-is-purposely-unbearable.html
Jul 04, 2016 · Why Tech Support Is (Purposely) Unbearable. ... But all that goes out the window when you call tech support. Then you fume. ... which rank near the top in customer support surveys. But tech ...
https://www.superoffice.com/blog/tech-support/
Sep 18, 2019 · The Difference Between Tech Support & Customer Support. When people hear the word tech support, it’s easy to imagine people in call centers, dealing with unhappy customers who want to vent their frustrations over payment and delivery issues. These types of issues will be handled by your customer support team, and not your tech support team.
https://www.groovehq.com/support/customer-service-phrases
If you’d like to see for yourself how Groove can help you simplify support and put customers first, ... We cut out the bad phrases in this cheat-sheet of 6 Customer Support Phrases You Need to Know. Business email. Your first name. Company size. Are …
https://www.cio.com/article/3183132/8-tech-support-best-practices.html
8 tech support best practices Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line.Author: Jennifer Lonoff Schiff
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