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https://www.quora.com/What-are-the-most-important-performance-metrics-for-tech-support
All your questions are answered in this handy customer support metrics online guide, but I'll also address them here. I think by industry term standards on "time-to-resolution" you're referring to average resolution time, and "average time spent w...
https://www.salesforce.com/blog/2015/05/essential-customer-support-metrics.html
May 26, 2015 · Consider them the universal, time-tested metrics to measure the effectiveness of your customer support system. They can be identified quickly with great helpdesk software. 1. Response times. Just four years after tech-leaders declared that software was eating the world, we’ve seen sweeping changes in customer expectations and support ...
https://www.31west.net/blog/dont-overlook-important-tech-support-metrics/
Sep 07, 2017 · Outsourcing tech support metrics can cut costs, increase efficiency, improve productivity, and deliver better customer experiences. But you can’t realize these benefits if you can’t manage the tech support firm. And you can’t do that if you’re using the wrong Tech Support Metrics to …4.8/5(5)
https://solvvy.com/blog/top-customer-service-benchmarks-2018/
Metrics And Their Benchmarks For Phone Support. Though becoming less popular with younger generations, phone support is still a top customer service channel. According to a Talkdesk call center study and a report by the International Finance Corporation, you should aim to beat these averages with your phone-based support channel:Author: Kaan Ersun
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