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https://getcrm.com/blog/helpdesk-canned-responses/
Mar 28, 2017 · Agents can make the most from canned responses by adjusting them to fit individual tickets and customer personalities. As the front line of your support department, agents likely know best which issues, in which categories, require a canned response. Their experience will be invaluable when expanding this essential helpdesk feature.
https://www.userlike.com/en/blog/best-canned-responses
Aug 11, 2017 · Set up the perfect canned response once, and you’ll appear fast and smart over and over again. You can use canned responses for chat or for email. Here are a few tips and some of the best canned responses for business and support.
https://en.wikipedia.org/wiki/Canned_response
Canned responses are predetermined responses to common questions.. In fields such as technical support, canned responses to frequently asked questions may be quick and convenient for both the customer and the technical adviser. In text-based technical support systems, the operator may insert a canned response triggered by keystrokes or from a drop-down menu, rather than typing the same …
https://www.it-support.com.au/how-to-setup-canned-responses-in-gmail/2018/08/
How to setup Canned Responses in Gmail 07 Aug 2018 0 Gmail If you are a person who regularly types in the same type of email response in Gmail such as a marketing person confirming dress code for an event or an Accounts person chasing up an overdue bill, it can be quite cumbersome and time wasting having to retype the same email over and over ...
https://www.happyfox.com/help-desk-ticket-canned-responses/
Configure a canned action for marking ticket status to ‘Solved’ once the response is sent. Therefore, you don’t have to worry about changing ticket status manually after you have sent your canned response. Restrict staff access for Canned Actions to make sure only specific canned responses are available for …
https://www.providesupport.com/blog/canned-responses-tips-and-tricks/
Apr 27, 2013 · On the opposite, when your representatives deal with common questions, it will be useful to have some ready-made replies on hand. However, such canned replies should be delivered in a professional and friendly manner with some personal touch. How to take the most out of Provide Support’s canned responses feature?
https://www.etechgs.com/blog/canned-responses-important-tool-live-support/
A “canned response” is a short script written ahead of time with enough details to assist the customer with an inquiry. If a live chat platform supports an in-application database of these scripts, this is especially useful. With some simple navigation, representatives can import the text into their chat sessions.
https://nchsoftware.blogspot.com/2016/04/how-to-improve-technical-support-using.html
Apr 25, 2016 · For anyone in IT/Tech Support/Help Desk work, you see the same questions and responses repeating on a regular basis whether it's in email, live chat, or even Facebook support. Without software assistance, the sheer amount of time needed to type each response would overburden even the best staffed technical support team.
https://www.providesupport.com/blog/complete-guide-using-canned-responses-live-chat/
Aug 16, 2017 · Canned responses guide. Predefined, canned or saved responses in some cases help to facilitate and enhance live chat communication. However, live chat agents should keep in mind that misusing this feature may lead to their chat sessions sound robotic and unfriendly.
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