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https://www.gog.com/forum/general_archive/community_tech_support_etiquette_1
Dec 16, 2010 · So, the solution to GoG's generally overworked tech support staff is: Insist that community tech support be held to a higher standard than just about any PAID tech support? Seriously, they are good ideas, but combined with the other "suggestions" of "Don't help if you aren't going to do it right", all you are doing is killing the tech support pool.
https://www.youtube.com/watch?v=OiC4gUa3xak
Apr 08, 2013 · From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization. Category Science & TechnologyAuthor: Don Crawley, Award-Winning IT Conference Speaker
https://betsol.com/wp-content/uploads/2015/02/BETSOL-2015-White-Paper-Chat-Support-Best-Practices.pdf
Chat support is currently the generally preferred support methodology of both companies and their customers. As discussed in the Customer Satisfaction section, chat support regularly receives higher customer service marks. It allows customers to multi-task while also receive on-demand support. It is the sweet spot for current consumer expectations.
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · Qualified tech support specialists are in demand, but the work is not easy, often requiring on-call or shift work. It is possible to spend a career in tech support, moving up to supervisor and management levels. Alternatively, technical support work can provide a firm foundation for careers in other fields that also involve extensive computer use.
https://www.depts.ttu.edu/elearning/blackboard/student/netiquette.php
Aug 29, 2017 · Texas Tech University. Netiquette refers to “Network Etiquette”. It is the way one should behave when sending email, posting to threaded discussions, or chatting online.
https://www.contractingbusiness.com/service/article/20868751/service-tech-and-installer-field-etiquette
Service; Service Tech and Installer Field Etiquette. Like it or not, etiquette regulates most of the advancement in your career. To a degree, etiquette also controls the quality of your relationships with coworkers and customers.
https://www.fusedesk.com/521/customer-support-etiquette/
/ Customer Support Etiquette. Every second counts when you’re in the process of helping a customer, and here at FuseDesk, we’re fans of leaving the customer with a great impression of the company, from the moment your interaction begins, to the moment a support ticket is closed. ...
https://www.livechatinc.com/blog/live-chat-etiquette/
Sep 07, 2012 · Here’s a quick and simple guide for live chat operators and website visitors who discuss sales and support matters over the chat – live chat etiquette. Although some of the tips below might seem obvious, the communication goes much better if goals of the chat operator overlap with those of …Author: Szymon Klimczak
https://www.mtech.edu/career/students/etiquette.html
Career Services Etiquette. The dictionary definition of “etiquette” is “the form or code of behavior prescribed by custom or authority that delineates expectations for social, official or professional life according to contemporary conventional norms within a society, social class or group.”
https://www.lifehack.org/articles/technology/11-tips-for-tech-etiquette-office-you-need-know.html
As tech invades more and more of our personal and work lives, it is increasingly important that you are aware of these tech etiquette in office tips. 1. Mobile Phone Use. Everyone talks loudly when they are on a mobile phone–fact. There’s no avoiding it, as noise on …Author: Gary Judge
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