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https://www.americanexpress.com/en-us/business/trends-and-insights/articles/follow-through-with-the-follow-up/
One simple way to do this is to perfect "the follow-up." By follow-up, I mean the email you, or your customer-service team, send to a customer after a transaction takes place. That transaction may be a customer support solution, a product or services inquiry, feedback, or any other type of communication.
https://mycatchers.com/blog-post/4-follow-up-e-mail-for-your-customer-support-needs/
The follow-up is the email you, or your customer support team, send to a client via helpdesk after closing issue. That may be a customer support solution, a feature request, feedback or any type of …
https://www.groovehq.com/support/customer-service-email-templates
Receiving a request for step-by-step support is an opportunity to teach customers how to use your services, and gives you the chance to define expectations. Why? Because asking the customer to send a follow-up email with more detail automatically makes them think rationally. Questions are powerful. They put us in the mindset of fixing the issue.Author: Melissa Rosen
https://www.kristinaevey.com/great-follow-up-example-that-increased-customer-satisfaction/
Aug 14, 2009 · Great Follow Up Example that Increased Customer Satisfaction Posted on Posted on August 14, 2009 By Kristina Evey The other day, I ordered some nutritional supplements from a source that was recommended to me, Prograde Nutrition .
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