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https://www.klipfolio.com/blog/most-important-help-desk-kpis
These help desk KPIs are all important from a management perspective because they give insight into the effectiveness of the systems and processes being used. Nothing is better at allowing your customer support team to see if their efforts are in alignment with the goals and values of the company.
http://borkedcode.com/wp/?p=575
Jul 20, 2012 · This is Part 2 of a series – Part 1 can be found here So…part 2 of this series will take a look at the KPIs appropriate for a Technical Support department. In order to arrive at what elements of performance are both measurable and key to the department, we have to investigate what the role of a Tech Support department is.
https://www.gooddata.com/blog/customer-service-performance-indicators
Mar 13, 2014 · We understand that average resolution time is not a perfect metric. However, this tends to be a support KPI that is extremely useful to track over time. As your business grows or has issues, managers need to understand the general trend of how long a ticket resolution rate is.
https://www.slideshare.net/jonhsoption/technical-support-engineer-kpi
Oct 12, 2014 · Technical support engineer kpi 1. technical support engineer KPI In this ppt file, you can ref KPI materials for technical support engineer position such as technical support engineer list of KPIs, performance appraisal, job skills, KRAs, BSC…
http://kpilibrary.com/categories/it-servicedesk
KPI Library IT Service Desk & Support. KPI Library is a community for performance management professionals. Use KPI Library to search for Key Performance Indicators by process and industry, ask help or advice, and read articles written by independent experts.
https://www.kpi.com/support/
We are here to help Email • Chat • Call • Web Wiki Complete user manual with tips and tricks. Detailed guidebooks to assist you with technical issues of varying degrees of …
https://www.klipfolio.com/resources/kpi-examples/support
Support KPIs and Metrics gives your support team insight into their efforts and aids them in bringing their work to the next level, always knowing where they stand. Free 5 minute KPI lessons delivered to your inbox every day for 5 days. Everything you need to know about KPIs to start your data driven journey.
https://opsdog.com/resources/5-it-support-kpi-examples-for-it-managers/
5 IT Support KPI Examples for IT Managers By Chris Wilds in IT , IT Support KPI Examples , KPIs & Metrics I’m sure you are well aware how important and useful information technology (IT) departments are in a world where technology dominates nearly every industry from banking to logistics.
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