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https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical support.
https://www.investopedia.com/terms/s/support.asp
Nov 25, 2019 · Support, or support level, refers to the price level that an asset does not fall below for period of time. An asset's support level is created by buyers entering the market whenever the asset dips to a lower price.
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Technical support denotes many services. Companies provide support to users by using these services. They provide tech help for products viz. computers, mobile phones, televisions, software. Perplexing things about IT Tech Support is that people don’t know what is Level 1 or Level 2 or Level 3 support.
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · More Tech Support Skills Accuracy. Administrative Skills. Phone Etiquette. Application Installations. Comprehending Technical Documents. Conducting Online Chats. Critical Thinking. Debugging. Decision Making. Documentation. End User Support…
https://www.certguidance.com/explaining-support-levels-itil-itsm/
May 04, 2019 · This Tier-4 (or Level 4) support usually comes into the picture when some of the services are outsourced by the parent organization. Functions supported by Tier-4: Tier-4 (Level 4) support usually refers to outside support teams who provide support to the services that are not directly supported by the organization.
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