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https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ...Author: John Sheesley
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.
https://www.zdnet.com/article/users-to-tech-support-ratio/
Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support …
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was …
https://itbenchmark.wordpress.com/2008/12/03/users-to-tech-support-ratio/
Dec 03, 2008 · Justine Nguyen suggests a baseline users-to-tech ratio of 60 users per one technician. Read more to find out the details. Source: Users-to-tech support ratio How many employees should one tech …
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
number of desktop support analysts increases at a reduced rate. The data show that for small organizations supporting fewer than 2,000 end users, desktop support will typically support 313 devices per technician. From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices. In large
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" The mean response was 136:1.
https://www.computereconomics.com/page.cfm?name=IT_Staffing_Ratios
The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. Over 100 specific IT support metrics are provided, as shown below. 1.Help Desk Staffing Ratios
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.
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