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https://www.zdnet.com/article/users-to-tech-support-ratio/
Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support …
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When I was an network administrator, the ratio that we often kicked about support was 30-35:1. Justine's base number of 60:1 sounds like it would make for a very busy day for the poor IT support ...Author: John Sheesley
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://www.auvik.com/franklymsp/blog/tech-user-ratio/
Sep 12, 2017 · The question usually comes from an overworked tech who’s drowning in tickets and trying to understand what’s considered a reasonable ratio. The answers can get interesting. On Spiceworks earlier this year, more than 85 people responded with details about the environments they support—and the range was notable.
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker.
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Which ratio is right? 1 analyst for 3,500 users/customers, or 9 analysts for 3,500 users/customers? Answer: They are both right. That's why ratios are not a good way to calculate staffing levels. You can stop thinking about ratios and start asking How many people it will take to get the work done? That’s a much better question.
https://community.spiceworks.com/topic/880518-desktop-support-people-what-is-your-support-to-end-user-ratio
Apr 06, 2015 · The best ratio of techs/admins was about 12 years ago when I worked from a high tech company and had 3 support, 1 part time 25 hours, for 110 users with 250 workstations & 6 servers. This included management, hardware and, software develo pment, marketing, manufacturing and test.
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