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http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
Jolly Technologies Service Level Agreement Service Level Agreement Rev. March 31, 2015 6 OF 12 Jolly Technologies Inc., 3 Twin Dolphin Drive, Suite 325, Redwood City, CA 94065 Office: 650-594-5955 Fax: 650-989-2145 www.jollytech.com Bronze Coverage R eceive Email support . (iii) Receive support for service requests up to Basic
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
http://www.slatemplate.com/
SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.
https://www.techrepublic.com/resource-library/downloads/sample-service-level-agreement-for-application-support/
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer ...
https://www.appinf.com/legal/TAST.pdf
Technical Assistance and Support Services Agreement (Version 1.19) 6/11 H. Entire Agreement. This Agreement, including its Attachments, constitutes the sole and entire agreement of the parties with respect to the subject matter hereof and supersedes any prior oral or written promises or agreements.
http://www.reynolds.edu/register_for_classes/technology_support/sla/ReynoldsServiceLevelAgreement2016.pdf
Reynolds Help Desk Service Level Agreement (SLA) Page 3 Method for Requesting Services: Assistance can be requested via the following: Phone – For password resets, students can contact the Information Center at 804-371- 3000.
https://www.techdonut.co.uk/sites/default/files/sample_it_support_agreement.pdf
This document is an example IT support agreement between a small business and an IT ... If issue can be resolved through Tier 1 Support: 5. Level 1 resolution - issue is worked to successful resolution 6. Quality control – issue is verified to be resolved to client’s satisfaction ... Keep Service Packs, Patches and Hotfixes current as
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level Agreement can help you manage vendor ...
https://www.template.net/business/contracts/it-support-contract-template/
The above template will help you lay out the IT support and maintenance services you would like your company to receive from your preferred IT service provider by procuring a comprehensive and well-outlined IT support maintenance contract like the one above.
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