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http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
Jolly Technologies Service Level Agreement Service Level Agreement Rev. March 31, 2015 6 OF 12 Jolly Technologies Inc., 3 Twin Dolphin Drive, Suite 325, Redwood City, CA 94065 Office: 650-594-5955 Fax: 650-989-2145 www.jollytech.com Bronze Coverage R eceive Email support . (iii) Receive support for service requests up to Basic
https://www.qualys.com/support/sla/
Changes to Support. Qualys reserves the right to modify this Cloud Services Support Policy at any time upon thirty (30) days notice to Customer provided that Qualys shall not materially reduce the service levels stated in this Cloud Services Support Policy. Such notice may be provided by email or by posting the revised terms on Qualys’ website.
https://support.lansa.com/LANSA_SLA.pdf
LANSA TECH SUPPORT: Service Level Agreement 2019 lansa_sla_2019.docx9 Page 1 Overview The LANSA service level agreement is defined to clarify what services are available and how you can expect to be supported. We pride ourselves on the quality of support provided in a …
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
https://www.techopedia.com/definition/14053/service-level
Service level is the metrics by which a particular service is measured. Service level is mostly used in the service-based industries. Service level provides the expectations of quality and service type and also remedies when requirements are not met.
https://its.ucsc.edu/sla/
The Service Level Agreements (SLAs) reflect our client-focused, services-based commitment to you. We commit to: Document and publish the technology services that ITS provides. Provide predictable levels of response, availability and service maintenance. Document our responsibilities as a service provider and of clients receiving services.
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk.
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