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https://www.kayako.com/blog/customer-support-vs-customer-service/
Dec 22, 2016 · ‘Customer support’ appears cooler because it has been popularized by new technologies and software. This can be understood in the context of SaaS (software as a service) and other tech companies. Customer support best describes teams dedicated to supporting customers with products and services that need ongoing technical support.
https://www.quora.com/What-is-the-difference-between-customer-service-and-technical-support
Nov 11, 2017 · Well, both focus on customers. Technically, both of these titles focus on helping customers, but in a slightly different way. Support of any type is and will always be about the customer and their needs. Customer service— Answers questions, takes ...
https://www.superoffice.com/blog/tech-support/
Sep 18, 2019 · The Difference Between Tech Support & Customer Support. When people hear the word tech support, it’s easy to imagine people in call centers, dealing with unhappy customers who want to vent their frustrations over payment and delivery issues. These types of issues will be handled by your customer support team, and not your tech support team.
https://www.bmc.com/blogs/customer-service-vs-technical-support/
May 03, 2018 · Customer Service and Technical Support both have their roles in organizations. However, there are significant differences between the two. Customer Service focuses on the experience of the customer. Technical support focuses on resolving a technical issue or problem in …
https://www.quora.com/What-are-the-differences-between-technical-support-product-support-application-support-jobs-in-MNCs
Oct 02, 2015 · There are three levels of support Level 1 : Receiveing issues over phone / email/ apps , registering them into issue management apps and escalating them It is known as Problem Managment and the object is to see that the issue gets resolved. Le...
https://www.clientsuccess.com/blog/customer-success-vs-customer-support/
Apr 21, 2015 · Customer Success vs. Customer Support April 21, 2015. Teresa Becker Customer Success Strategist. In today’s B2B technology world, it seems common that the phrases “customer success” and “customer support or service” are often intertwined. After all, they’re both about serving the customer and ensuring they’re finding success with ...
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
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