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https://www.kayako.com/blog/customer-support-vs-customer-service/
Dec 22, 2016 · ‘Customer support’ appears cooler because it has been popularized by new technologies and software. This can be understood in the context of SaaS (software as a service) and other tech companies. Customer support best describes teams dedicated to supporting customers with products and services that need ongoing technical support.
https://www.chargify.com/blog/inbound-sales-vs-customer-success-vs-support/
Inbound sales vs. customer success vs. customer support. Learn where each role starts & stops and why knowing the difference will help grow your business. ... It is not taking your sales or tech support team and renaming it ‘customer success’.” ...
https://www.linkedin.com/pulse/sales-engineer-vs-technical-antony-f
Jun 13, 2015 · Sales Engineer Vs Technical Sales Published on June ... We should create an environment that encourages sales engineering to support the sales tactics for today's product while Product Management ...
https://www.quora.com/What-are-the-differences-between-technical-support-product-support-application-support-jobs-in-MNCs
Oct 02, 2015 · There are three levels of support Level 1 : Receiveing issues over phone / email/ apps , registering them into issue management apps and escalating them It is known as Problem Managment and the object is to see that the issue gets resolved. Le...
https://www.business2community.com/sales-management/what-is-sales-support-01772987
Sales support refers to a variety of functions that help your sales representatives focus on actually selling and closing deals. These functions differ per company, industry and sales team.
https://blog.asmartbear.com/tech-support-is-sales.html
May 17, 2010 · Tech support is a powerful channel for product development, marketing, and sales; don't squander it! If you think of tech support as the bottom of the corporate food chain, you're exactly wrong. Tech support is a powerful channel for product development, marketing, and sales; don't squander it! ... Tech support is sales.
http://customerservicelife.com/sales-and-support-not-sales-vs-support/
May 05, 2014 · Sales AND Support — Not Sales VS Support. Posted on May 5, 2014 by Jeremy Watkin. Some years ago I received a call from AT&T to tell me about their U-verse service and how it would save me a ton of money over what I was paying Dish Network. I’m a little foggy on the details years later but for Internet and television I would have been ...
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